SAP Security - Senior Application Support Specialist

Heredia, Provincia de Heredia, Costa Rica Global Business Services req77934 10/05/2019

DPDHL has an exciting opportunity for an SAP Security professional.We are hiring a new colleague to join our team and provide consultancy, support and act as interface between DPDHL business colleagues and the technical team.

Your daily work:

·Hands-on SAP Security experience.

·Creation of SAP User Accounts, Creation of Access Roles (Single, Composite and Derived) /Jobs and Authorizations.

·Amendments to Users Access Levels , Amendments to Access Roles/Jobs

·Capable to analysis of Error Messages of user SM53 screen and able to relate and understand the missing access and authorizations.

·Ability to explore transaction Code SUIM and understand user issues.

·Handling queries from Support teams on a wide range of SAP Security issues.

·Should insure the compliance with the security policies, processes and procedures pertaining to the SAP application.

·Processing and analyzing metrics on system performance.

·Possess strong communication skills for interaction with different stakeholders technical and Non-technical.

·Ability to create/maintain project documentation to allow smooth transition of Project into Support organization

·Troubleshooting incident and problem resolution, maintaining the highest levels of customer satisfaction possible

·Delivery of daily support tasks, change requests, large changes request and ad hoc unplanned changes.

Your skills:

•    Minimum 3 years of customer facing experience
•    Very good spoken and written English
•    Good communication, prioritization and organization skills
•    Ability to work independently and under time and workload pressure
•    Ability to follow agreed instructions and find ways to improve existing processes

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world’s largest leaders in logistics and supply chain solutions. Our purpose as the Logistics Company for the World is to connect people, improving their lives. We focus on our customers’ needs. We don’t just deliver parcels and packages - We also deliver prosperity, we transport health, we power growth and we deliver joy.

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here.

Facts and Figures

  • Working Hours

    8am - 5pm

  • Business Unit

    IT Services Americas

  • Employment Type

    Permanent Full-Time

  • Work Permit Required