SAP EWM Senior Application Support Specialist

Heredia, Provincia de Heredia, Costa Rica Global Business Services req77935 10/05/2019

DPDHL has an exciting opportunity for an SAP EWM Support professional.We are hiring a new colleague to join our team and provide consultancy, support and act as interface between DPDHL business colleagues and the technical team.Ideally you will have functional knowledge of the EWM module, however, we will consider experience with WM or MM modules.

Your daily work:

1.     Pre-Salesand consultingSupport for all regional requests

a.     RFQ, RFI requests

b.     Presentations, demos etc.

2.     Coordination & Implementation for the Migration Projects

3.     Coordination & Implementation for the New Implementation Projects

4.     On Demand template Configuration

a.     BRSalignment– FitGap Analysis

b.     Implementation & Guidance

c.     Training, Up scaling and handholding for internal Country IT Rep

5.     Provide consultative support by evaluatingbusiness and technical requirements and transforms into eWMSsolution

6.     Custom build Analysis and solution

a.     Forms

b.     Reports

c.     Interfaces

d.     Conversions

e.     Enhancements

7.     Planning & Effort Estimation

8.     Coordinate and manage the projects with External vendors

9.     EDI Configuration

a.     Implementation & Guidance

b.     Training, up scaling and handholding Country IT Rep and Regional EDI team

10.  SOP, User Manuals & functional Documentation

11.  Manage Project governance and approval with global team

12.  Management reporting for allregionalprojects

13.  Hypercare support

14.  Buildingregional / country eWMS competency

Your skills:

•    Minimum 3 years of customer facing experience
•    Very good spoken and written English
•    Good communication, prioritization and organization skills
•    Ability to work independently and under time and workload pressure
•    Ability to follow agreed instructions and find ways to improve existing processes

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world’s largest leaders in logistics and supply chain solutions. Our purpose as the Logistics Company for the World is to connect people, improving their lives. We focus on our customers’ needs. We don’t just deliver parcels and packages - We also deliver prosperity, we transport health, we power growth and we deliver joy.

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here.

Facts and Figures

  • Working Hours

    8am - 5pm

  • Business Unit

    IT Services Americas

  • Employment Type

    Permanent Full-Time

  • Work Permit Required