Heredia, Provincia de Heredia, Costa Rica DHL Express req71070 06/12/2018

Would you like to start and develop a completely new Data Management Operational Team to exceed expectations of our customers? Are you a passionate Project Management looking for autonomy and exciting career possibilities? Do you take an energetic approach to problem-solving while bringing innovative ideas to life on behalf of your team and your customers?Three times a ‘yes’? Read on, because DHL has the opportunity for you!

This is our offer

DHL is hiring a Project Management, Data Management to join its Heredia, Costa Rica new team. In this role, you will be responsible for:

  • Running transition projects (3-6 months) to onboard countries with no negative impact to the business
  • Address performance improvement initiatives examining process steps and identifying opportunities for improvement through automation or simplification
  • Complete initiatives (global or regional) that will deliver operational quality in the Data Management team.
  • Participate in proof of concept application development and help to support and maintain the current application portfolio.
  • Analyze and design technology-driven and/or automated solutions that support service line requirements.
  • Analyze and design process improvements in the designated process areas that deliver measurable and/or qualitative benefits.
  • Prepare, update and regularly review all relevant process map documentation for the process and the supporting/enabling functions.
  • Assess innovative ideas generated from an Ideas Management program relative to benefit and cost.

This is your job

  • Execute business process improvement initiatives with employees, relevant stakeholders and process owners.
  • Ensure that countries associated with the Data Management team interests are reflected within all phases of improvement.
  • To liaise with external IT vendors, associated countries and Consultants.
  • Understanding the different processes used throughout the Data Management environments.
  • Identifying/ leveraging best practices already in use in the finance operations community.
  • Designing practical and effective solutions to address improvement opportunities – both cost and performance
  • Successfully implement improvement initiatives with Finance and HR Business Partners.
  • Strive as a SME on process improvements/ standardization methodology.
  • Provide consultative services to both Countries and internal data management staff.
  • Ability to relate to cross-cultural processes and Country sensitivities.
  • Responsible for process documentations (i.e. process maps).
  • Maintain strong client relationships.
  • Be able to influence decisions / actions through provision of value added inputs into the organization’s business processes.
  • Provide effective and efficient support to the Data Management Site Head to ensure the smooth running of the department.


  • Experienced Project Manager who has a proven record of delivering projects on time and budget, in an international environment
  • Experience with process automation from a Project Management standpoint
  • Innovative, highly motivated and good team member
  • Excellent interpersonal, communication and planning skills
  • Broad-based computer knowledge with a good understanding of information systems
  • Well-developed prioritizing and analytical skills with strong business acumen
  • Solid knowledge of DHL Express core applications
  • Diplomatic, tactful, patient and sensitive to cultural differences
  • Good in establishing working relationships and developing personal contacts
  • Good communication in English, both oral and written


  • Prince 2 or PMI qualified
  • Previous experienced in DHL with a comprehensive knowledge of DHL Express Network Operations will be an added advantage

DPDHL offers excellent opportunities of professional growth, with attractive benefits package and competitive salary conditions.

Facts and Figures

  • Business Unit

    DHL Express Costa Rica

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only