Principal Hosting Service Specialist

Heredia, Provincia de Heredia, Costa Rica Global Business Services 36712 30. July, 2020

DHL is hiring a Principal Hosting Service Specialist to join our team in Heredia, Costa Rica.The successful candidate will be responsible for the end-to-end delivery of selected Hosting Services provided by Information Technology Services (ITS) to DPDHL entities.You will act as a service owner and recovery manager coordinating service restoration efforts and communicate/escalate to business partners and ITS management.You will love your job!

Your Day-to-Day Responsibilities:

  • Acts as a Hosting Service Owner, responsible for all aspects of the day to day service delivery, enhancements to operational performance, efficiency and service level attainment, and response to customer escalations

  • Works with project managers, provides feedback and guidance on bid/quote management process andimplementation of future hosting services

  • Assists in advising and influencing business clients and customers at management level regarding delivery, costs, availability and functionality of services and systems

  • Develops effective partnerships with business units, stakeholders, end-users, and ITS management

  • Takes a lead role in Incident and Problem Management, Service Assurance, Strategy, Planning, and Business Performance Management

  • Develops and delivers high quality/innovative products, services and solutions

  • Develops and communicates strategies that deliver simple, sustainable solutions and align with DPDHL policies and procedures

  • Champions continuous improvement and innovation

  • Supports and inspires the development of others and actively seeks constructive feedback to improve personal performance

Your Qualifications:

  • Cedula and fluent in Spanish, Portuguese and English (required)

  • IT or business/management related degree (required)

  • Background in Unix, Linux, Windows, Oracle, Informix, clusters, middleware and other technologies (required)

  • ITIL Foundation certified, ideally ITIL Expert Level (preferred)

  • Project management or service ownership experience (preferred)

  • IT Services Delivery or IT Operations experience (preferred)

  • Effective communicator with strong influencing and relationship building skills

  • Strong decision making skills and customer focused

  • Prioritize effectively based on business impact

  • Able to negotiate Service Level Agreements and persistent in follow-up actions

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here:

Facts and Figures

  • Business Unit

    DHL Information Services (Americas), Inc.

  • Travel Required

    No travel required

  • Employment Type

    Permanent Full-Time


I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn