Senior Commercial Manager
Manage the acquisition, management and disposal all facilities, site acquisition and leasing of space of airports. Review lease document language for administrative/liability problems. Establish productive business relationships with all levels of customers, business partners and vendors. Responsible for building business unit relationships, accurately setting and meeting expectations. Provide business partners with a proactive, knowledgeable point of contact and communicator for key real estate issues. Act as Subject Matter Expert by providing guidance and recommendations to internal departments concerning airport operating environments, market conditions and relevant political and policy issues.
·Negotiate agreements and obtain requisite internal approvals for airport facility leases and airport operating agreements with various entities controlling airport property and make recommendations concerning leasing strategies to DHL Staff and Senior Management.
·Acts as a main liaison between Airport authorities and DHL operations for ramp usage to support scheduled and ad hoc aircraft parking.
·Interface with airport staffs and third party developers to respond to external questions and requests for information.
·Work with airport police staff and TSA to ensure compliance with regulations and to mitigate any fines resulting from security breaches or violations.
·Manage option renewal dates and lease expirations to ensure timely execution of lease renewals and renegotiations and to allow time to create leverage opportunities with existing and future landlords.
·Maintain close contact with DHL Operations and local operations staffs to maintain optimal ramp sizes to support current and future schedules.
·Review leases and operating agreements and coordinate reviews and approvals with internal departments such as legal, risk management, treasury and operations and communicate with other groups within DHL as necessary.
·Represent the interests of DHL with airports and/or other airport tenants to discuss airport facility lease and use issues, airport infrastructure development, operations and maintenance, airport financing and rate making methodologies and other issues that impact DHL operationally and/or financially.
·Provide voice for contract airlines and trouble shoot on issues affecting their ability to provide service to DHL as needed
·Respond to requests for information and assistance from internal departments and represent DHL’s contract airline partners as required to support DHL’s operation.
·Work with internal departments to comply with various airport reporting, remittance and related contract compliance issues including periodic annual facility and environmental audits variable activity reports, and billing/payment procedures.
·Coordinate various internal DHL departments and outside contractors to accomplish lease assignments, render timely invoice payments from appropriate departments and fulfill other obligations in to support DHL’s operations.
· Act as Subject Matter Expert by providing guidance and recommendations to internal departments concerning airport operating environments, market conditions and relevant political and policy issues.
Enable / Implement / Ensure CRE services. Provide CRE service and support to specific business area(s) of medium scale/ complexity e.g. Cluster or cross-business
·Ensure CRE service delivery, process improvement, change implementation of financial changes
·Handle and resolve complex and more difficult CRE issues
·Manage service relationship with specific business unit/ area for range of CRE services
·Develop CRE solutions that reflect best practices and work across multiple business areas/ geographies
·Focus on ensuring positive business impact of CRE within own area
·Provide consulting on CRE matters to senior business team, drawing on specialist colleagues as needed
·Manages and accountable for the financial performance of a business area, ensuring that their teams have in place the systems required to manage costs, revenue and profitability in line with market opportunities
·Adapts their own communication style, approach, level of message and choice of media as appropriate to reflect the needs of a wide variety of audiences and situations, and help their teams to do the same
·Knowledgeable in main products, services and business processes of their key business and basic knowledge of all other divisions
·Uses business knowledge and market data to develop solutions and establish clear priorities for actions to increase performance of the division
·Contributes to strategic discussions with business partners / customers
·Uses deep knowledge of real estate terminology and principles in two or more specific areas of expertise
·Applies broad / deep real estate knowledge to mostly complex issues
·Advises the respective level of management and others on consequences of business decisions on compliance
·Build relationships. Builds relationships and advises key project stakeholders
·Resolve conflict. Has the ability to effectively manage project conflict to an appropriate resolution
·Emphasizes how costs and problems can be minimized
·Challenges the points of view expressed by others
·Gets other people to support your views
·Inspire the organization to respond positively to change
oDirects the implementation of change programs taking appropriate action to ensure success
·Ability to use a change management methodology (ACT)
oUses a wide range of change management skills and is fully conversant with a wide range of ACT tools and techniques
·Project definition and scope management
·Defines the project scope based on required timescales, resource and budget availability and with consideration to project challenges and risks
·Project planning to ensure smooth operational delivery
oManages project plans including estimates of critical path, budget and resources needed for target achievement
·Demonstrating financial control
oManages financial performance within a project
Relevant University Degree e.g. in Business, Architecture, Engineer, or Real Estate related field
Membership in Professional Real Estate Institutions preferred, e.g. Royal Institution of Chartered Surveyors
Bilingual: English/ local language as needed
5-10 years of relevant Commercial/ Corporate Real Estate experience (Developer, Property Leasing Agencies, Brokers, large corporations In-House Real Estate Specialist)
1-4 years leadership experience (staff or vendor leadership)
Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.
Facts and Figures
DHL Express (USA), Inc.
I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.
Current Employee – Project Manager in Bonn