Key Account Manager, 100% (m/f)

Glattbrugg, Canton of Zurich, Switzerland DHL Global Forwarding, Freight req78227 16/05/2019


How can you predict what will change in the world?
Answering this question is the challenge, but at the same time the beauty of our task. As logistics experts, we offer our customers excellent service and quality. We are constantly on the lookout for new business opportunities, solve potential problems with foresight and identify future global trends in good time. Because "DHL Global Forwarding" is not just about pure logistics services. Rather, it is about future ways of connecting people and improving their lives.

For our Sales & Marketing Departement / Key Account-Team - either located in Glattbrugg / Kloten ZH (as per 1. August 2019) /  Basel BS / Balerna TI or Geneva GE, we are looking for a new member in the function of a

Key Account Manager, 100% (m/f)

Your responsibilities:

•Development and expansion of the consumer & retail market Switzerland for our Air- & Oceanfreight services
•Managing and growing new and existing Key Account customers
•Build& maintain relationship with the customer on a strategic & operational level
•Ensure regular visits with key decision makers/ influencers
•Gather, listen and analyze the business challenges of the customers and develop compelling solutions
•Drive growth targets by managing a healthy pipeline and proactive thinking
•Own + drive the tender process within the sector with all relevant stakeholders
•Develop solution design in close alignment with product & other functions
•Drive negotiation & finalization of contract in alignment with all relevant stakeholders
•Ensure there is a common understanding of service expectations and solutions, both with customers and products
•Establish and monitor monthly customer KPI analysis & reports
•Constantly build market & customer intelligence in the respective sector
•Make sure that data in CRM tool & account planning’s are maintained

Your Profile:

•Various years’ experience in logistics and in account management, preferably in Air- & Oceanfreight
•Deep knowledge in the Consumer / Retail industry, preferably in Fashion
•Degree in Business Logistics / Supply Chain
•Excellent French, Italian and English skills, both verbal & written, German skills are an advantage
•High degree of self-confidence, initiative and commitment to customer satisfaction and commercial success
•Strong communication, selling & influencing skills (internally + externally)

We offer:
We offer you the motivation of a well-rehearsed team in which you will feel comfortable and in which everyone pulls together. A company in which solutions are sought, challenges are tackled on a daily basis and in which you can achieve a lot. A place where you are encouraged and challenged. And people who enjoy their work, value each other and show each other recognition.

Please send your complete application documents by E-mail to: We are also happy to answer your questions by Whatsapp 079 944 25 75.

We are looking forward to receiving your application!

Facts and Figures

  • Working Hours


  • Business Unit

    DHL Global Forwarding Switzerland

  • Travel Required

    Below 75%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement