Senior Director Operations (CVG Hub)

Erlanger, Kentucky, United States DHL Express req83367 06/09/2019

Senior Director of Operations, CVG HUB (RCS G)

Position Summary                                                      

The CVG Hub currently has a job opportunity to fill a position as Senior Director of Operations. As the Senior Director of Operations for the CVG Hub day time Operations group, you will direct, manage, and lead a highly motivated staff of exempt and non-exempt team members.All while ensuring service and key quality performance objectives are achieved.

Key Responsibilities

Strategic Vision:

  • Direct hub day time operations for CVG including extensive ramp operations, auto sort, facility maintenance, and import processing

  • Manages operational plans and activities that result in accomplishing business strategies in order to meet our customer's SLA

  • Enable and manage the achievement of service performance that meets or exceeds network and customer expectations and differentiates DHL from the competitors

  • Manage the effective implementation and use of advances in systems and technology, to enhance service, cost position and productivity

  • Supervises, coordinates, and provides leadership to, and reviews the work of, Operational Leaders and senior professional level subordinates

  • Creates workforce and staffing plans and ensures availability of human capital necessary to accomplish planned business results

Internal/External Relationship Management:

  • Communicates with some or all of the following business units: systems operations control, load control, facilities maintenance, sort, ramp, gateway and US Customs to ensure efficient and safe operation of the Hub

  • Maintain good relationship with Customs Regulatory bodies and be able to exert influence on issues and policies with a view to represent the interest of DHL
  • Identifies, establishes and maintains productive commercial working relationships with key internal and external contacts, cross-business working groups and all relevant third parties
  • Timely communication of service improvements and operations changes to the Network

Leading as a Successful 21st Century Manager

  • Develop a high performance service culture within the organization that nurtures and encourages service excellence, engagement, cost consciousness and quality based on our CIM 21st Century Manager principles and Respect and results
  • Identify training needs and opportunities to develop a highly skilled functional department. Trains and develops managers for succession

  • Execute developmental and career planning processes for the operations team, complete appraisals and all applicable development plans

  • People manager, able to lead and motivate the team to drive continuous improvement of processes and practices, along with levels of customer satisfaction

  • Demonstrate critical interpersonal relations and judgment skills in working with the various constituents throughout the organization

  • Lead the team in a manner that is consistent with DHL cultural expectations (positive, decisive, sense of urgency)


  • BS/BA in related discipline and 10+ year’s experience in related field

  • Degree in Logistics or Transport (or equivalent)
  • Experienced in Regulatory Compliance for Air Operations, Customs Border Patrol, Transportation Security Administration
  • Exhibits a strong ability to handle multiple demands with a sense of urgency, drive and energy
  • Ability to work a variety of shifts/days within a 24 hour operation; if required

Location:  Cincinnati, Ohio

**Travel less than 10%**

Reporting Structure and Key Relationships

  • Directly reports to: VP of CVG Hub Operations

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here. 

Facts and Figures

  • Working Hours

    Flexibility needed based on business needs

  • Business Unit

    DHL Express US

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only