Ramp Intercon Operations Manager (L3, 1st Shift)

Erlanger, Kentucky, United States DHL Express 20007XG 20. November, 2020

What makes DHL great? Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.   Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 

Start YOUR career with DHL today… 

DHL is looking for an engaging and passionate leader to join our team as a Ramp Intercon Operations Manager at our CVG Hub in Erlanger, KY.  A Ramp Operations Manager is responsible for establishing and executing the policies and procedures necessary to manage the physical manipulation of cargo within, into, and out of the hub and should be dedicated to getting the best out of the team through motivating, coaching and developing skills at all professional levels and should understand the importance of great service quality through attention to detail, a “can do” attitude, speed, and safety. 

Key Responsibilities:
  • Manages and coordinates Hub/Gateway ramp operational activities to ensure the safe, timely and cost effective processing of aircraft ground operations.

  • Implements and directs quality control program for all ramp operational areas.

  • Establishes, monitors, and revises policies, procedures, and service standards for hub, gateway or terminal warehouse Hub/Gateway operations.

  • Directs and ensures compliance with established DHL corporate, hub, gateway or terminal warehouse Hub/Gateway, and airline policies, procedures and standards in accordance with government regulations.

  • Establishes and maintains a record keeping system for all hub, gateway or terminal warehouse Hub/Gateway operations regarding volume, damages, safety incidents, productivity, etc.

  • Communicates with some or all of the following: systems operations control, flight control, fleet aircraft maintenance, maintenance control, facilities maintenance, sort, ramp, airport police,  air traffic control, fire and rescue, and US  customs, and agriculture to ensure efficient and safe operation of the hub, gateway or terminal warehouse Hub/Gateway.

  • Oversees the loading and unloading of ULDs and bulk cargo to/from network aircraft.

  • Supervises the identification and segregation of non-conforming and dangerous goods cargo and informs the applicable department according to proper processes and procedures.

  • Manages 2-5 subordinates; responsible for hiring, coaching, training, and developing staff.

Skills & Qualifications:
  • Minimum 5 years experience in logistics, transportation, warehouse or industry related field preferred

  • Minimum 2 years of supervisory/managerial experience required

  • Extensive knowledge and management experience with aircraft ground operations 

  • BS/BA (preferred)
  • Advanced Level Skills in MS Word and Excel

  • Strong communication (oral and written) skills

  • Able to develop and promote personnel

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Facts and Figures

  • Travel Required

    <15% of the time


I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn