Office Agents - (PM Shift)

Erlanger, Kentucky, United States DHL Express req49655 07/11/2017
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What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Start YOUR career with DHL today…

We currently have career opportunities for Office Agents (PM Shift) at DHL’s primary International Gateway at the Cincinnati/Northern Kentucky (Erlanger, KY) International Airport.  As an Office Agent, you are a vital link between US Customs and Border Protection and DHL Express’s customers.

This key, high demand position in International Logistics is critical for the final delivery of packages. As an Office Agent, you ensure the legal entry of products that have been shipped into the United States from all over the World.  Office Agents do this by working in conjunction with US Customs on arrived goods in order to obtain permission for delivery from US Customs Officers.

In addition, our Office Agents ensure our Customers pay proper Duty and Taxes and help prevent illegal goods from entering the United States. In this position, you’ll examine various documents including invoices, bills of lading, and shipping statements in order to help US Customs make delivery authorization decisions. 

Key Accountabilities: 

  • Ensure compliance with all government agency rules and regulations.

  • Critical analysis of documentation presented with shipped goods.

  • Classifying commodities based on invoice description or by customer instructions

  • Will communicate with shipper and/or receiver regarding shipment status.

  • May receive and distribute all incoming and outgoing mail and correspondence

Position Requirements: 

  • High School Diploma or Equivalent (Associate degree preferred) 

  • Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications

  • Proficient Typing Skills of at least 35 Words per minute.

  • Skilled in web-based

  • Good oral and written communication, problem solving and interpersonal skills; courteous and clear telephone voice.

  • Attention to detail

  • Able to work in a fast paced environment

  • Work shifts include day, night and weekend schedules

Explore and learn about DHL’s culture, special events, and interesting spotlights at:

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here.

Facts and Figures

  • Working Hours


  • Business Unit

    DHL Express US

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement


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