Senior Supervisor Operations

England, United Kingdom DHL Express req49555 06/11/2017
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DATE: 19th November 2017 

Senior Supervisor Ref: 18251/V16461

Hours: TBC on days and hours (with
one hours unpaid break flexibility and cover required when needed)

RCS Grade: K

Location: LHR HUB

to Operations Manager


Adherence to Global-SOP,
drive KPI improvement, develop production development opportunities and support
all functions within the sort operations. 
The Senior Supervisor will perform duties normally covered by the
Operations Manager during periods of absence and during periods in the weekly
shift roster where there is no Operations Manager on site.

The nature of the company’s business dictates that
procedures and routings of material are constantly changing.  It is the job holder’s responsibility to
ensure that these changes are implemented, monitored and the efficiency
reported to Senior Management.


Compile daily reports for LHR Operations
ManagersGuide and advise staff Provide daily briefings to Supervisors and
ensure Supervisors also deliver daily Performance Dialogue Boards.Develop and identify training and schedule needs
of team.Deputise for LHR Operations Managers as
required, during specific periods of the week and during other absences. Develop relationships with key stakeholders with
the LHR Operation

 Manage and direct the
Outbound/Inbound sort and ramp operations; direct, lead and revise the
implementation of Contingency Plans.
Ensure awareness of
policies and rules, maintain commitment on Quality and Environmental
Systems, identify and promote continuous improvements aligning with
Company strategies on quality and environment.
Ensure material is
handled in accordance with company policy & procedures
Ensure scheduled
departure of material.
Ensure all updates of
procedures are communicated to all staff in an accurate & timely

 Motivate & develop
& coach all staff, identifying staff training needs.

 Plan staffing levels
in consideration of changing company objectives & business growth.
Making decisions daily
based on observations made by Supervisors to improve the flow of material.

Staff planning and
monitoring individual performance.
Ensuring that the
working environment & equipment are maintained. 
Communication &
co-operation with other managers.  


Take accountability
for ensuring H&S compliance, attending relevant company forums and ensuring
First Choice tools are used (such as GEMBA walks and Performance Dialogue
Boards) to reduce the risk of H&S issues through effective communication
and risk management.

Ensure all roles have
SSOW allocated to their tasks, in partnership with the H&S advisor. Ensure that H&S procedures are followed,
supporting the H&S functions where appropriate with risk assessments , accidents are investigated
& reported & that the working environment & equipment are
maintained. Ensuring that work practices & procedures are carried out safely 

21st Century DHL Express Manager competencies:

- making customers more successful

- shaping direction,

- driving high performance,

- developing others and

- developing self.Strong People
management skillsSelf MotivatorDevelop a living and
breathing Global-SOP environment. Ability to communicate
effectively at all levels and across cultures.Ability to lead and
motivate staff – Create an EOS cultureInitiative and drive
to promote and progress change in the organisation.  Willingness to challenge the status quo.Excellent strategic,
analytical and negotiation skills & the ability to plan, execute and
complete a given task within a specified timeframe.Identify,
recruit, retain, develop, lead and motivate properly skilled departmental
supervisors. Apply
CIM methodologies into the everyday workplace with a focus on respect and
resultsBuild and develop a team ethos across all shifts
by embracing DHL 21st Century Manager concept/ ICCC/CIS & CIM
/As One/ Can Do/ CSR/ First Choice/Performance Dialogue Boards, GEMBA walks,
Team Briefings, and other initiatives.To
ensure the suitable, skilled and focused human resources are in place in line
with Company’s priorities and DOP with sufficient succession and substitution
prospects for key roles ensuring a contingency plan is in place when needing.To
plan the vision for LHR sort, motivate, lead, manage and develop Departmental
ensure the staff are properly coached, understand the impact on DHL business of
their actions and ensure they are provided with clear direction and
performance standard.Driving
and championing EOS follow–up in the department in conjunction with the
Operations Manager. Employee
retention in key position.EOS -
Succession planning
involve and encourage all staff to embrace and participate in all DHL

Performance Understand the benefits of diversity in the
business, promoting a diverse team ensuring an understanding of the Equality
Act is maintained. Ensure compliance with the Working Time
Directive, both personally and within the teams of the post holders responsibility. 


Customer orientation, Business Acumen, Cross border thinking, commitment
to excel, Building and Managing Partnerships, constructive challenge and
professional competencies, Decision Making, attention to detail

DHL Operational
Network knowledge (10 yrs) or equivalent experience

Proven record
in managing a large team of people

DHL Operational
knowledge of all functions (Sort, Ramp, NCG, Truck Watch)

of general air cargo operations, associated aircraft and Aviation legislative

Please send your CV to AVILHRHR@DHL.COM

Facts and Figures

  • Working Hours


  • Business Unit

    DHL Aviation

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement


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