Customer Relations Specialist

Dubai, Dubai, United Arab Emirates Global Forwarding Freight 20271 13/01/2020

We have a fantastic opportunity for somebody to join our regionally recognized Strategic Customer Service Team. Reporting to the Customer Relations Team Leader, you will be responsible for:

·Accepting and processing orders for handover to Operations.

·Staying informed on shipment and exception status for allocated customers, and handling inquiries.

·Proactively informing customer on shipment status and exceptions.

·Providing spot quotations and performing up- and cross-selling on inbound customer calls.

·Passing on leads to Sales.

·Handles customer requests with regard to Go Green topics.

·Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions.

·Acts as first contact point for customer claims for notification and reception of claims and respective document collection.

Essential Requirements:

·Good knowledge of forwarding business, DGF products (AFR/OFR) and business systems

·Good knowledge of CS processes and systems

·Ability to identify and meet customer needs in a pleasant and friendly manner

·Excellent communication and interpersonal skills

·Good telephone and E-mail skills

·Commercial attitude

·Good knowledge in English (verbal/written)

Facts and Figures

  • Business Unit

    Danzas AEI Emirates LLC

  • Travel Required

    No travel required

  • Employment Type

    Permanent Full-Time

  • Shift Requirement

    Day Time Only