Customer Relation Specialist

Dubai, Dubai, United Arab Emirates Global Forwarding Freight 22896 11/02/2020

Job Purpose:

  • Acts as key contact for allocated customers
  • Accepts and processes orders for handover to Operations
  • Stays informed on shipment and exception status for allocated customers
  • Proactively informs customer on shipment status and exceptions
  • Provides spot quotations and performs up- and cross-selling on inbound customer calls
  • Passes on leads to Sales
  • Handles customer inquiries
  • Handles customer requests with regard to Go Green topics
  • Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions
  • Acts as first contact point for customer claims for notification and reception of claims and respective document collection

Knowledge Skills and Experience:

  • Good knowledge of forwarding business, DGF products (AFR/OFR) and business systems
  • Good knowledge of CS processes and systems
  • Ability to identify and meet customer needs in a pleasant and friendly manner
  • Excellent communication and interpersonal skills
  • Commercial attitude
  • Good knowledge in English (verbal/written) and Fluency in Chinese
  • One year experience in Freight Forwarding and/or Customer Services

Facts and Figures

  • Business Unit

    Danzas AEI Emirates LLC

  • Employment Type

    Permanent Full-Time