Telesales Manager

Doha, Baladīyat ad Dawḩah, Qatar DHL Express 20008FR 18. November, 2020
Apply
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:
  • Ensure that a high level of professional rapport is developed and maintained with all customers
  • Contribute to the productivity and performance improvement of Telesales by developing, promoting & monitoring specific marketing campaigns in collaboration with the Commercial and Marketing
  • Departments.  Manage agreed marketing campaigns and promotions
  • Manage and monitor the administration of the Sales Leads Incentive Program commission for the Country Office and the quarterly commission of the Telesales team and the Lead Qualifier effectiveness of the same. To also manage the induction requirements of new recruits within the channel
  • Monitor the DSR’s, Call Rates, Attendance / Sick Leave & other relevant performance measures to ensure maximum productivity. Also to ensure that remedial measures are put in place in case of any discrepancies
  • Monitor the Sales Lead Process and ensure the smooth flow of leads to all the channels on regular basis
  • Ensure that all Service Complaints are dealt with in a professional, empathetic and swift manner, while ensuring that the appropriate action is taken to prevent recurrence


YOUR PROFILE:
  • Excellent verbal communication skills and interpersonal style
  • Excellent personal presentation, grooming and hygiene
  • Clear command of the English language
  • Excellent organisational skills, including ability to prioritise workload
  • Proven ability to work under pressure in a fast paced, time sensitive environment
  • Demonstrated ability to use initiative/judgement to solve complex job related issues
  • Proven track record in people management that demonstrates ability to lead, coach and motivate a team
  • 5 years’ experience in a Commercial or Sales position
  • Excellent written & oral communication skills
  • Thorough knowledge of DHL services & products

OUR OFFER:

  • Strong career support in an international environment
  • Great culture and colleagues
  • Multifarious benefit programme

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

Facts and Figures

  • Travel Required

    none

Apply

I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn