NCI Tracing Advisor

Doha, Baladīyat ad Dawḩah, Qatar DHL Express 20005G6 8. September, 2020
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YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.


Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

  • Follow up with origin stations to gather new contact information and get in touch with customers accordingly to ensure that customer’s shipments are delivered at the earliest. 
  • Report, evaluate and investigate recurring operational problems that are highlighted through traces and then direct the information accordingly for corrective actions to be taken.
  • Ensure all traces are actioned in accordance with Network Standards so that we comply with service levels given to customers.
  • Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information.




YOUR PROFILE

  • Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.  Analyzes and resolves complex cross-functional issues.
  • Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
  • Typically requires BS/BA in related discipline and/or 10-15 years of experience in Ocean Freight Forwarding / Ocean carriers / high volume retailers with Ocean Freight business in the area of transportation, logistics or supply chain.


OUR OFFER

  • Strong career support in an international environment.
  • Great culture and colleagues.
  • Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

Facts and Figures

  • Travel Required

    none

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I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn