Global Aviation IT Application Support Officer

Diegem, Flanders, Belgium DHL Express 200023V 7. May, 2020
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JOIN THE AVIATION PROGRAMS TEAM AT THE HEART OF DHL. TOGETHER WE WILL IMPROVE THE LIVES OF OUR CUSTOMERS

Would you like a leadership role at the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? Making the lives of people better, everywhere.


DHL Express Global Aviation I.T. is hiring a talented Global Aviation IT Application Officer to join our team:

Global Aviation I.T. applications Support team is a second line support team, which deals with functional and technical issues related to applications used to sustain the DHL Express air and ground logistics.

Interruption with these applications can cause delays on air and ground movement operations, potentially impacting the Global DHL Express operations. Therefor the majority of these applications are highly critical.

YOUR TASKS
  • Support on incidents, problem and change management

  • User assistance for application functionality issues and knowledge

  • Application technical error analyses and reporting

  • EIM (Emergency Incident Management): Stand by services to coordinate critical situations with applications

  • Monitoring of application availability and messaging interface interruption

  • Application configuration requests
  • Application User account management
  • Application and messaging testing verifications
  • Keep all required documents up-to-date

  • Participating in oncall schedule

YOUR MAIN CRITICAL APPLICATION PORTFOLIO IDEALLY INCLUDES

  • Sable: Aircraft Weight and Balance application

  • NMIV: Network Movement view application for Air and Ground

  • Netline: DHL air fleet Scheduling, Operations and Slot management application

  • TMS : European Ground Transport (Trucks) schedule application

  • Middleware: Connecting all these applications (messaging wise)

  • Calms: ┬áCommercial Air Management Application (used by our partner Airline companies)

  • Arcom: Aircraft Communication messaging Application

  • LIDO: Flight plan management Application



YOUR PROFILE
  • Basic understanding of the Global DHL Express movement operations (air & ground)

  • Experience as Field Operations, Service Desk Agent is an advantage

  • Basic knowledge of Aviation IT Application portfolio

  • Can do mentality
  • Analytical thinking
  • Working independently and stress consistent
  • Customer centric
  • Attention to detail
  • Organizational awareness
  • Passion for aviation
WHAT WE OFFER
  • Working in a great team of IT professionals with global work exposure

  • Working from home possibilities (one day a week)

  • Extra compensation for standby services

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!


Facts and Figures

  • Travel Required

    <25% of the time

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