Customer Service Representative (US) - 3133 - Dekalb IL MWRC (Dekalb, IL)

DeKalb, Illinois, United States DHL Supply Chain 3612170 12/11/2019
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Primary Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.

- Maintain customer records and update account information.

- Maintain financial accounts by processing customer adjustments.

- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

- Perform other duties as assigned.

Site Specific Duties:

-          Back up Traffic Clerk

-          Back up Returns Clerk

-          Auditor/Checker

-          Back Up Scrap/Damage Completion

-          Back Up FIFO checks

-          RGA Scheduling

-          Wingfoot OSD investigation/processing

-          IB paperwork packets – logging/reporting discrepancies, completion, filing

-          Reports for LAPS

-          Back Up Cut Investigation


Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

  • Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

Required Education and Experience:

  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

Facts and Figures

  • Business Unit

    Supply Chain

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