Customs Operations Agent - FTZ – Dallas, Texas

Dallas, Texas, United States DHL Global Forwarding, Freight req42942 22/08/2017
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Job Title: Customs Operations Agent - FTZ
Location: Dallas, TX

DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.  We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.  Visit our career site on the web at

Tasks include, but are not limited to the following:


  • Process FTZ Entries through Alliance/EZTFZ Sytem and U.S. Customs
  • Maintain FTZ Files
  • Breakdown Files
  • Monitor Cargo Arrival and Availability
  • Issue Billing invoice and make sure proper costing in system if applicable
  • Mail Billing if applicable
  • Provide POD status if applicable
  • Provide Customer Service
  • Provide Reports as per Customer requirements
  • Maintain Milestones if applicable
  • Collect Charges Due if applicable
  • Track and Monitor shipments from pre-alerts
  • Arrange Hot Shipment Deliveries from Pre-Alerts
  • Process and issue duty check payments to U.S. Customs if applicable 
  • Process and issue non-duty checks through the system if applicable
  • Miscellaneous Account Handling
  • Special Account Handling per Customer SOP’s
  • Coordinate delivery of freight to the zone

Required Skills:

  • 1 years minimum import experience
  • PC Literate
  • Communications Skills
  • Organizational skills
  • Knowledge of US Customs Regulations
  • Knowledge of Carriers, Airlines, etc
  • Knowledge of Harmonized Tariff Schedule

Required on the job training:

  • Alliance
  • Logis Air
  • P.C./Software packages
  • US Customs Regulations
  • Harmonized Tariff Schedule
  • DHL Policies and Procedures
  • Quality Training
  • Security Procedures
  • Phone Etiquette 

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Facts and Figures

  • Working Hours


  • Business Unit

    DHL Global Forwarding US

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only

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