UX Consultant

Cyberjaya, Selangor, Malaysia Global Business Services req80031 20/06/2019


We are on the lookout for an experienced UX Consultant to join our team. You will act as an expert for the visual user experience of products, supports business initiatives (Global and Regional level). You are also responsible for the analyses, defines required behavior and performance of system and documents all or part of a business (functions, processes, information) in a methodical approach. You will defines the visual user experience guidelines, reviews and provides consulting to projects on visual user experience topics, particularly the total use experience and communicates and educates about value and principles of system behavior and its solution.


  • Build working relationships with people responsible for architectural communication in all regions of IT Services also DP DHL Business divisions

  • Communicate effectively all important news that should be made available to the designer community

  • Seek contributions from regions and makes them available to the respective team members

  • Develop communication strategies with the aim to improve the effectiveness of communication to the designer community at IT Services and Business IT

  • Analyses the implications of the context of use and bring them to the attention of the members of the team

  • Provide technical evaluation of systems, products, or services, to assure both stakeholder and organizational requirements have been met and ensure that required practice has been followed appropriately documented

  • Act as Subject Matters Expert on visual user experience for Global infrastructures services supported by department

  • Provide the iterative development of user tasks, interaction and interfaces to meet user requirements, considering the whole user experience

  • Refine the design solutions in response to user-centered evaluation and feedback and communicating the design to those responsible for implementation

  • Documents work using the required standards, methods and tools

  • Acts to gain a deep understanding of user motivations, market opportunities, and competition

  • Work with product managers and engineers to create a vision for interacting and engaging with hardware devices and software

  • Guide development to faithfully implement and ship fantastic experiences across a range of hardware products


  • 5 or more years of user experience design experience for software, Web applications which leverage emergent technologies, consumer electronics and/or mobile devices

  • Strong conceptualization ability, strong visual communication ability, drawing skills and sketchbook technique

  • Exceptional design skills, production value and attention to detail

  • Ability to create wireframes as well as visual design comps

  • Strong working knowledge of Photoshop, Axure, Illustrator, and associated design tools

  • Strong working knowledge of HTML5, CSS3, LESS etc

  • Experience applying research methodologies & practices in strategy and product development

  • Have a solid understanding of data analysis and statistical methods

  • Excellent Portfolio on research findings, methods and process

  • Excellent qualitative and quantitative research skills

  • Experience with a diverse set of methodologies (e.g. user testing, cognitive walk-throughs, 1:1 user interviews, remote testing, field studies, focus groups, diary study and surveys)

  • Professional association credentials preferred

  • Good communication, presentation, and project management skills

  • Experience in estimating scope and timeline within an agile environment

  • Excellent interpersonal, negotiation and collaboration skills


  • Experience working in cross cultural teams


  • Great Team of IT Professionals with Global Working Exposure

  • Meal Card and Flexible Benefits – Customized According to Individual Needs

  • On-Going Professional and Technical Training and Certifications

  • A Multicultural Environment in Modern Offices 

  • Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc)

  • Smart Casual Everyday

  • Global Internal Job Opportunities Available Within DPDHL

  • Unlimited Outpatient Medical  

  • Home Office Possibilities

Sounds good? Start your application now!

DHL IT Services – About Us

IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:

  • Supports over 260,000 DPDHL e-mail users;
  • Runs more than 7700 servers;
  • Supports more than 2000 global services and applications;
  • Processes 9 million shipment information messages per day;
  • 200000 man days per year of development application.

Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of the logistics industry, we at IT Services altogether represent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents – Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).

You would be part of over 1400 highly skilled IT professionals working in a friendly, multicultural environment of 26 nationalities in Cyberjaya.

Facts and Figures

  • Business Unit

    DHL IT Services Asia Pacific

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement