Senior Application Support Specialist (SAP FICO)

Cyberjaya, Selangor, Malaysia Finance 16207 13/11/2019


Technology moves at a swift pace. Business relies on technology to stay competitive. Your choice to join us as an Application Support Specialist would enable you to leverage your expertise to seek for continuous improvement to support business innovate grow and improve their operations.

If you are athirstfor creativity and hunger for anopportunityofsolving challenging problems that deliver high values into our business service operations for our customers, you come to the right place. As a memberoftheSolutionSupport team, you are the key backbone to determine the success of the DHL IT systems.

Embraces therightmindset to deliver first class quality in services in production where meticulous is crucial 

Your role is vital to ensurehigh availability of all business application to stay at a competitive position for the business.


Solution Supportprovides IT support to solutions that have been developed to enable the business processes. Each solution has an agreed service level which defines the quality that is required. We work closely with other IT functions to ensure that all aspects and components that are required to deliver the service are aligned. We strive to continuously improve our performance to ensure a competitive position for the business.


·Ensure all applications are fully operational and well above acquired Service Level commitments

·Manage and resolve all tickets within the agreed target resolution times (TRT) and also ensure that all incidents dealt with are according to incident management best practices

·Deal with people both on a business and IT level and act as the technical point of contact to resolve their application and systems issues that disrupt the service they depend upon

·You will need to provide application support and deployment services to the users within DHL globally, enables the required processes needed for the business to be successful

·You are required to continuously identify any area of improvement for the team to work efficiently to make our partner more successful.

·You will need to ensure maximum availability and minimal disruption to business continuity in order to meet all agreed targets, SLA's, and metrics

·You will need to be proactively looking for continuous improvement ideas to raise the service quality for better network profitability

  •    We emphasize teamwork hence provide advice and guidance to junior colleagues is a must.


  • SAP FICO module
  • SAP Express
  • SAP eCommerce
  • SAP Insight
  • Degree in Computer Science, Information Systems or equivalent experience
  • 5-8 years working experience in performing L2 application support
  • Must be able to communicate effectively in English, both written and verbal.
  • Must be willing to work on rotational shifts (morning, noon and night).
  • Must be able to provide 24x7 on-call support on a rotational or business demand basis during the weekend and also prepare to work during public holidays.
  • Highly self-motivated team player with good analytical and conceptual thinking, results-driven with initiative and good negotiation skills
  • Able to quickly absorb professional knowledge, good in problem-solving, contribution and leadership
  • Able to work independently and deliver under tight deadlines
  • Eagerness to take responsibility over complex processes and ability to multitask



  • ITIL Foundation/ Certification knowledge a plus.
  • SAP certified
  • Experience in self-initiated projects
  • Basic programming skills in any programming language


  • Great team of IT professionals with global working exposure
  • Meal Card and Flexible Benefits – customized according to individual needs
  • On-going professional and technical training and certifications
  • A multicultural environment in modern offices
  • Choose any day for your vacation from earned public holiday (Saturday and ad hoc)
  • Smart casual everyday
  • Global internal job opportunities available within DPDHL
  • Unlimited Outpatient Medical
  • Home office possibilities

Sounds good? Start your application now!


IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:

  • Supports over 260,000 DPDHL e-mail users;
  • Runs more than 7700 servers;
  • Supports more than 2000 global services and applications;
  • Processes 9 million shipment information messages per day;
  • 200000 man-days per year of a development application.

Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of logistics industry, we at IT Servicesaltogetherrepresent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents – Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).

You would be part of over 1400 highly skilled IT professionals working in a friendly, multicultural environment of 26 nationalities in Cyberjaya.

Facts and Figures

  • Business Unit

    DHL Information Services (Asia-Pacific) Sdn. Bhd.

  • Shift Requirement