Principal Service Delivery Manager

Cyberjaya, Selangor, Malaysia Deutsche Post DHL Group req83343 11/09/2019
Apply

SUMMARY

Begin your career with DHL IT Services as a Principal Service Delivery Manager!

You shall responsible for service delivery of a set of IT Services towards the Supply Chain business unit (DSC) within Deutsche Post DHL (DPDHL) . You are acting as an interface to ITS for the business partner for Run Services, represents the business partner within ITS and drives improvements on behalf of the business partner.

You shall ensure that agreed SLA targets are achieved or exceeded, ensure service transparency, service reporting and service reviews, and managing customer expectations and relationship.

WHAT YOU WILL DO

  • Understand the business model of DP DHL business partners, their needs, limitations and the market landscape in which they operate and how these translate into IT needs

  • Provide one face to the business partner for all RUN services provided by IT Services

  • Increase business knowledge in ITS

  • Provide expertise on SLAs for business partners

  • Review service provision against agreed SLAs with business partners

  • Ensure that internal systems, processes and methodologies are followed to ensure effective monitoring, control and support of service delivery

  • Facilitate regular business partner ‘Satisfaction Surveys’                               

WHAT YOU SHOULD HAVE

  • Degree in IT or business-related subject

  • Min 10 to 12 years of relevant working experience                                            

  • Experience in cross-divisional cooperation

  • Proven ability to manage senior and or executive level stakeholders; clearly understands stakeholder interests and concerns and initiates procedures to improve relations and communications between stakeholders     

  • Very strong Customer Orientation; builds credibility, trust and long term relationships with key parties

  • Financial Analysis and Business Case preparation             

  • Experience in cooperation / leading multicultural teams   

  • Good knowledge of Service Management processes (ITIL)

  • Experienced in driving Service Improvement Plans

WHAT IS THE PLUS POINT(S)

  • MBA

  • Awareness of business processes within logistics company

WHAT YOU WILL GET FROM US

  • Great Team of IT Professionals with Global Working Exposure

  • Meal Card and Flexible Benefits – Customized According to Individual Needs

  • On-Going Professional and Technical Training and Certifications

  • A Multicultural Environment in Modern Offices 

  • Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc)

  • Smart Casual Everyday

  • Global Internal Job Opportunities Available Within DPDHL

  • Unlimited Outpatient Medical

  • Home Office Possibilities

Sounds good? Start your application now!

DHL IT Services – About Us

IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:

  • Supports over 260,000 DPDHL e-mail users;
  • Runs more than 7700 servers;
  • Supports more than 2000 global services and applications;
  • Processes 9 million shipment information messages per day;
  • 200000 man days per year of development application.

Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of the logistics industry, we at IT Services altogether represent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents – Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).

You would be part of over 1400 highly skilled IT professionals working in a friendly, multicultural environment of 26 nationalities in Cyberjaya.

Facts and Figures

  • Working Hours

    8.30AM - 5.30PM

  • Business Unit

    DHL IT Services Asia Pacific

  • Travel Required

    Below 25%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    No

  • Shift Requirement

    None

Apply