Principal Application Support Specialist

Cyberjaya, Selangor, Malaysia Global Business Services req35218 05/01/2017
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SUMMARY:

  • To provide consultation, guidance and technical expertise with respect to leading-edge technologies

  • To drive solutions of technically complex migrations & integration opportunities and transition programs.

  • To provide architectural input on design, development, implementation and strategy of major opportunities /solutions.

  • This role would be expected to work closely with line managers to organize team activities and develop the team resources.

  • Day to day reports to Team Lead of Service Support or Manager of Service Support team. Matrix managed by Program Manager during major transition programs & business opportunities. May report directly to Senior Management for significant growth opportunities / strategy initiatives.

  • Ensuring the maximum availability and minimum disruption to the given service. Ensuring that all agreed targets, SLA's and Metrics are met.

  • Conducts regular service reviews with all interested parties to monitor business satisfaction with the service. Typically acts as Services Owner for global, mission critical or very high revenue service.

  • Ensuring that emergency incidents are managed and resolved within the agreed target resolution times (TRT) and according to the Service Recovery Policy.

  • Insuring that all incidents are dealt with according to Incident Management best practices. Typically acts as Recovery Manager for global, mission critical or very high revenue service. 

REQUIREMENTS:
• Knowledge on IT Architecture / Service ownership
• Leadership skills
• Personal qualities
• Customer focus

SKILLS & QUALIFICATIONS:

  • University Degree with IT related subject matter.
  • A minimum of 8-10+ years business experience in highly IT related role.
  • Advance technical skill in WebMethod ,GXS AI,Oracle SQL,Unix/Linux Scripting Axway PI,Java
  • Experience in implementing, supporting, integration testing, & managing commercial systems is essential.
  • ITIL process knowledge would be added an advantage.
  • Experience in Service Ownership, Application troubleshooting & resolution skills.
  • Provide 24/7 on call support during weekends / public holidays are essential
  • Able to work on 3 rotational shift (Morning 8.30am – 5.30pm, Noon 3pm – 12am, Night 11am – 8am)

Facts and Figures

  • Business Unit

    DHL IT Services Asia Pacific

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    No

  • Shift Requirement

    Rotational

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