Application Support Specialist

Cyberjaya, Selangor, Malaysia Global Business Services req35069 30/12/2016
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Job Responsibilities:

  • Provide Application support and Deployment services for part of a given Domain to DPDHL Business Units in order to ensure the maximum availability and minimal disruption to business continuity.
  • Ensure all agreed targets, SLA's and Metrics are met.
  • Conducts regular service reviews with all interested parties to
    monitor business satisfaction with the service.
  • To ensure that emergency incidents are managed and resolved within the agreed target resolution times (TRT).
  • Insuring that all incidents are dealt with according to Incident Management best practices.
  • Manages Service Tickets in a timely manner.

Requirements:

  • Degree in Computer Science, Information Systems or equivalent experience
  • At least 1 years working experience in doing application support.
  • Knowledge in Unix / Linux shell scripts
  • Familiar with Databases SQL command
  • Experience in implementing, supporting and managing commercial systems is essential
  • Provide 24x7 support to countries and prepare to work during weekends/public holidays
  • Must be willing to work on 4 rotating shifts (7am-4pm, 8.30am-5.30pm, 2.30pm-11.30pm, 11pm-8am)
  • Must be willing to work long hours and willing to travel with short notice when required
  • Creative problem solving skills and ability to work conceptually
  • Customers and end-users focused
  • Must be able to communicate effectively in English, both written and oral

Facts and Figures

  • Business Unit

    DHL IT Services Asia Pacific

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    No

  • Shift Requirement

    Rotational

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