Operations Director - Chile

DHL Express 20002S4 16. June, 2020

Role Purpose

Responsible for overall efficient and effective Network Operations Center (Ground and Customs Services) regarding pick-up and delivery personnel and services.  Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations.  Ensures safe, efficient and timely handling and transportation of all customer materials.  Develops operations plans and budgets based on goals and objectives.  Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets.  May manage, coach, and train sales representatives in smaller locations.  May ensure compliance with import/export regulations, duties, and tariffs in some markets.  Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff.  Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes.

Main Responsibilities

  • Comply with the GSOP guidelines in CL
  • Identify actions and strategies to improve and control the total cost of the country’s operations. 

  • Improve productivity measures and optimize key cost performance indicators.    

  • Coordination in order to reach the service levels and operating objectives for the country. 

  • Ensure a totally motivated and trained team in order to offer the best service in the market.

  • Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets

  • Follow up and make decisions always seeking to be objective and equitable, based on facts.

  • Develop collaborators, challenge them and grow. Identify the strengths and contributions of each.

  • Give and ask for sincere and regular feedback from collaborators, peers and partners. Capitalize mistakes in learning.

  • Share valuable information for the business, get involved.

  • Hold difficult conversations when necessary.

  • Give recognition to people and teams according to objectives and values.

  • Plan the objectives of your collaborators and the area. It constantly monitors.

  • Communicates strategies and plans, assigns responsible and take corrective actions.

  • Ensures compliance with the planned. It installs in its teams a culture of foresight, simplicity and effectiveness.

  • Focus on the needs of customers at all stages (planning and monitoring). Build versatility so that equipment can be covered against overflows.

  • Seeks to have all the information before making critical decisions about people or processes.

  • Manages to separate labor decisions from any other peculiarity of people. Maintains calm and conciliation even in stressful situations.

Skills and Qualifications
  • Professional in Engineering and/or careers related with the business management. Master Degree is preferred. advance English level. 

  • Experience: More than 5 years of experience in managing and leading group (Professional and non-professional),

  • Knowledge in distribution logistics, and Cost management. 

  • Ability to develop concepts into Strategies, ideas into plans by simplifying the customer needs.

  • Capable of inspire people, leading the staff under confidence rules, compliance guidelines and professional execution.

  • Viewed as role model for his direct reports.

  • Set the course. Design scenarios, challenge.

  • Create responsible, committed, results-oriented, communicated and collaborative teams.

  • It has a long-term and project perspective.  Planning, follow up and execution.

  • Uses business information to design scenarios and improvements, anticipating himself. Develops analytical skills and resolution skills in himself and in his teams.

  • Makes decisions based on facts and business criteria with mettle and serenity.

  • It installs fairness and objectivity practices for decision making.

  • Stay focused on business, customer, and profitability. Share the challenge with teams and peers.

  • Inspire boldly and challenge everyone to excellence.

  • Effective communications and relationship skills, ability to understand the needs and requirements of the areas of the organization and the business knowing the sensitivity of each position. Empathizes with internal customers making compromises to reach goals. Works in a team focused on results.     

  • Develops work strategies and plans aligned with new trends, tools, and techniques in the selection process, applying them to contribute to the business strategy. Has an innovative, comprehensive and systemic vision. 

  • Capable to identify talent, sense of opportunity and speed in response times to hire personnel with high potential that share the DHL Express culture and generate added value.

  • Share best practices and new trends with the team in the scope of organizational management.

  • Maintains communication with internal customers to improve processes with the feedback received. Able to adapt to changes and the needs of the business and the customers.

Facts and Figures

  • Travel Required

    <25% of the time


I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn