Clearance Support Agent

Colombo, Western Province, Sri Lanka DHL Express 20006A6 8. October, 2020

Reference Job Profile

  Entry Core Jobs Customs & Trade Compliance - 300.316.338

Reference Job Details

Career Function


Job Family

Customs & Trade Compliance

Career Stream /Career Level

Business Support / Core Jobs/Entry Business Support/Core Jobs

Towers Watson Job Code


Mercer Job Code


  Job Purpose

Provide day-to-day administrative support with readily available advice customs and trade compliance activities to provide clearance of freight documentation through the relevant customs authorities in line with business strategy and objectives, corporate guidelines and policies

  Typical Business Titles       

Customs Clerk, Customs Clearance Clerk


  • Individual contributor who completes activities or fulfills targets under immediate supervision and guidance and executes assigned tasks according to specific standards and guidelines
  • Entry-level position typically requiring little to no prior knowledge or experience
  • Work is routine or follows standard procedures and closely supervised

  Key Tasks

  •  Under direct supervision, support delivery of customs and trade compliance processes and activities to optimize service and cost performance for customs clearance
  •  Perform assigned tasks of generally repetitive nature for import/ export documentation such as receiving, reconciling, consolidating/ summarizing documents and information
  •  Undertake data capturing activities, feed data into customs operating system and set up master data for transactions
  •  Screen paperwork, update documentation and support in documentation archiving processes
  •  Execute filing of customs entries and post-entry work/ transactions
  •  Maintain customer part lists
  •  Support/ maintain operational systems as per instructions
  •  Execute back-office duties such as scanning, filing, reporting, etc.
  •  Regularly update shipment information and physical status
  •  Gather required information for duty, tax and billing issues/ discrepancies to support other team members
  •  Collect data to draft reports and updates for performance monitoring to support other team members
  •  Follow defined processes, systems and methods for delivery of assigned tasks
  •  Check recurring routine issues faced during delivery, else escalate to supervisor for inputs and guidance
  •  Research, identify and obtain the permits, licenses, and certificates required for customs clearance and general customs formalities
  •  Advice customers on legal (e.g. trade compliance - shipments to sanctioned countries) and customs topics
  •  Contact customs authorities


  • Support and interact primarily with colleagues of own team
  • Communicate information that requires little explanation or interpretation
  • Address task-related issues appropriately to maintain work relationships

  Management Responsibility

  • Individual contributor without direct responsibility for leading others

  Qualifications & Key Requirements

Education Level


Experience Level

   less than 2 years

CHA Holder

Facts and Figures

  • Travel Required



I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn