Ocean Import Supervisor

Chicago, Illinois, United States DHL Global Forwarding, Freight req57526 12/07/2018

Job Title:  Ocean Import Supervisor

Job Location: Chicago, IL

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for an OCEAN IMPORT SUPERVISOR.The Ocean Import Supervisor is responsible for the end-to-end performance and profitability of the local Ocean Import Freight Product team which includes Operations and Customer Service.  This role drives performance of the team while ensuring quality and regulatory compliance.This position will be based at our Chicago, IL (ORD) location. 

Key Responsibilities:

·Oversee the implementation of new business and ensure execution

·Understand KPI’s and drive them to ensure the targets are met

·Deep dive on file finances for loss making customers, profitability review

·OFR Import payables review and file auditing for operational excellence

·Support the review of month end reports, review P/L, open A/R & A/P, MART and IRCN

·Coach & train team on Financial file responsibilities and accountability (includes projects and agent training)

·Ensures customer satisfaction and customer inquiries are reviewed

·Use and understanding of First choice tools

·Monitor and manage Customer Complaints & Operational Irregularities as needed

·Review departmental credit notes for deep dive and coaching of agents

·Engage with sales to grow business by joining sales meetings and customer calls as required by Ocean Freight Manager (gather data for sales calls as needed to support)

·Drives customer centricity within team

·Collaborate with internal customers (Customs Brokerage, Handling) for seamless customer service and improve process flows

·Monitors activities performed by the agents to effectively manage end-to-end ocean freight process

·Escalates carrier performance issues when required with direct reports

·Reviews customer profitability as well as rates/lanes for losses with the Import Manager

·Motivates team in achieving operational excellence

·Drives performance and staff development (coaching, motivating and training on processes & best practices)

Skills / Requirements:

•      Extensive knowledge of ocean freight forwarding business (5+ years specifically in OFR Import mandatory)

          •      Demonstrates strong communications capabilities

       •      Easily capable of making well informed decisions in a fast paced environment

       •      Strong analytical skills and strong process mind set

  •      Excellent planning skills & financial understanding of file profitability and loss

  •      Excellent coaching skills and understanding of Ocean Freight Import processes

Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

WHY JOIN our DHL team?

At DHL, you will be part of a strong team that respects its employees, society and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.

In addition, DHL offers the following:

·Paid time off: Holiday, Float Holiday, Vacation, and Sick

·Medical, Prescription, Dental, and Vision plans

·401K plan with a match

·Employee Discount plan

·Tuition Assistance Plan

As the world’s leading logistics company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

Facts and Figures

  • Working Hours


  • Business Unit

    DHL Global Forwarding US

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only