Continuous Improvement and First Choice Specialist

Chicago, Illinois, United States DHL Global Forwarding, Freight req73811 15/04/2019

Job Title:Continuous Improvement and First Choice Specialist
Job Location: Chicago (ORD) or Miami (MIA)

At DHL Global Forwarding, QUALITY matters. We have an exciting opportunity for a Continuous Improvement Specialist to drive, coach and assist in customer & business performance improvements as well as support change initiatives using the Cont. Improvement & Lean methodologies (First Choice). This position will be based in Chicago or Miami. 

Key Responsibilities:

  • Apply tools, share knowledge and coach supporting Champions, Team leaders, Managers, Advisors and Process Owners on methodological approach of First Choice (Six Sigma + Lean), Continuous improvement and Project management methodologies
  • Manage or support strategic country projects using methodologies such as DePICT, PMP or PRINCE2, Team
  • Lead customer specific initiatives and local Customer Improvement projects
  • Interact with key stakeholders and ensure support and engagement in program and initiatives
  • Execute and prepare own Process Excellent Activities or Improvement Projects based on country/station needs
  • Perform initiative scoping with process owners and local management
  • Accompany assigned improvement areas and initiatives to successful implementation
  • Train employees in First Choice methodology and First Choice culture/mind set
  • Review and collaborate on the continuous development of First Choice both in the country and at regional level
  • Local roll out of improvement tools and methodologies (i.e. Performance Dialogues, Capacity Management, Gemba Walks, Lean House). Have the ability to positively engage with people at different levels to drive continuous improvement

Skills / Requirements:

  • Strong change management, training and facilitation skills
  • Knowledge of Project Management frameworks (i.e. DePICT, PMI, PRINCE2)
  • High degree of initiative and ”can-do” attitude
  • Excellent oral, written communication skills
  • Good knowledge of DMAIC / Lean methodologies (Min. Advisor Bronze Certification)
  • Able to work in multi-cultural geographically dispersed team
  • Knowledge of DGF global core processes and systems

WHY JOIN our DHL team?

At DHL, you will be part of a strong team that respects its’ employees, society, and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.

In addition, DHL offers the following:

  • Paid time off: Holiday, Float Holiday, Vacation, and Sick
  • Medical, Prescription, Dental, and Vision plans
  • 401K plan with a match
  • Employee Discount plan
  • Tuition Assistance Plan

As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.

We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

  • The largest global network with more than ~30,000 passionate employees
  • The most efficient processes and fastest response times
  • The best solutions and best customer service

Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

About DHL Global Forwarding (DGF):

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

Facts and Figures

  • Working Hours


  • Business Unit

    DHL Global Forwarding US

  • Travel Required

    Below 50%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only