Air Import Supervisor

Chicago, Illinois, United States DHL Global Forwarding, Freight req70345 24/04/2019

Job Title: Air Import Supervisor
Job Location: Chicago, IL

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.  Visit our career site on the web at

We have an exciting opportunity for an AIR IMPORT SUPERVISOR to manage and drive performance of a team of Import specialists (agents) to ensure customer and operations requirements are met or exceeded.  This position will be based at our Chicago, IL facility.

Key Responsibilities:

  • Organizes, splits and plans day-to-day work of Import Specialists
  • Supervises Transactional Operations in the receiving area (delivery arrangement, planning and follow-up of shipment in the receiving area)
  • Ensures handling of required Import documents according to regulations and internal procedures
  • Follows-up shipment status in the Import area and during transport; identifies incidents and ensures resolution of incidents
  • Supports Operations and Customer Service in the incident and exception management resolution
  • Creates, builds and maintains excellent relationships with key suppliers, internal and external
  • Continuously monitors supplier (internal and external) performance and develops improvement plan when required
  • Identifies training needs and opportunities to develop a highly skilled functional department
  • Creates, builds and maintains relationships with other internal functions (e.g. OCC, Sales, OPS) and acts as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced
  • Ensures that proper implementation of customer has been conducted and collaborates with all Products to ensure successful customer launch
  • Interacts with Warehouse, Product, and Global Service Centers, if required

Skills / Requirements:

  • Ability to work the Mon – Fri, 2nd shift (3PM – 11PM)
  • Extensive knowledge of Air Freight Import Customer Service and Operations
  • At least 1 year of experience with leadership responsibilities
  • Experience using Cargowise software a plus
  • Exceptional communication and presentation skills
  • Strong Microsoft Office skills (Outlook, Word, Excel, and Power Point)
  • Very strong analytical and decision making skills
  • BA/BS preferred


Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

WHY JOIN our DHL team?

At DHL, you will be part of a strong team that respects its employees, society and environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.  We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.  DHL offers highly competitive compensation, incentive, and bonus plans.

In addition, DHL offers the following: 

·       Paid time off: Holiday, Float Holiday, Vacation, and Sick

·       Medical, Prescription, Dental, and Vision plans

·       401K plan with a match

·       Employee Discount plan

·       Tuition Assistance Plan

As the world’s leading Logistics Company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.  We will always enable you to take on responsibility and encourage your growth, personally and professionally.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

Facts and Figures

  • Working Hours


  • Business Unit

    DHL Global Forwarding US

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement