Air Import Gateway Supervisor

Chicago, Illinois, United States DHL Global Forwarding, Freight req57720 12/07/2018

Job Title: Air Import Gateway Supervisor
Job Location: Chicago, IL

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.

We have an exciting opportunity for an experienced AIR IMPORT GATEWAY SUPERVISOR to direct and coordinate the air import gateway operation including the coordination of the inbound charter operations. This Supervisor will ensure constant optimization to deliver maximum productivity; adhere to regulations and internal procedures; and supervise the ongoing interface with Customer Service, Product, and Global Service Centers. This position will be based at our Chicago, IL location. 


Key Responsibilities:

  • Organizes, splits and plans day-to-day work of Air Import Gateway Operations Specialists (agents)
  • Supervises Transactional Operations in the receiving area (delivery arrangement, planning and follow-up of shipment in the receiving area)
  • Arranges delivery/transfer of shipments to final destination
  • Ensures handling of required Import documents according to regulations and internal procedures
  • Follows-up shipment status in the Import area, identifies incidents and ensures resolution of incidents
  • Supports Customer Service in the incident and exception management resolution
  • Creates, builds and maintains excellent relationships with key suppliers
  • Identifies training needs and opportunities to develop a highly skilled functional department
  • Creates, builds and maintains relationships with other internal functions (e.g. Capacity )

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Skills / Requirements:

  • Able to work a 2nd shift, Thursday - Monday schedule 
  • Extensive knowledge of AFR Import Customer Service and Operations
  • Competent with LOGIS Air or similar program
  • Functionally competent with MS Office
  • Strong, applicable problem solving /analytical skills
  • Demonstrated Organizational Skills
  • Leadership Skills (communication, motivation and interpersonal skills)
  • Demonstrates strong communication capabilities
  • Easily capable of making well informed decisions
  • BS/BA degree preferred

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Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

WHY JOIN our DHL team?

At DHL, you will be part of a strong team that respects its employees, society and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.

In addition, DHL offers the following:

  • Paid time off: Holiday, Float Holiday, Vacation, and Sick
  • Medical, Prescription, Dental, and Vision plans
  • 401K plan with a match
  • Employee Discount plan
  • Tuition Assistance Plan

As the world’s leading logistics company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

Facts and Figures

  • Working Hours

    40

  • Business Unit

    DHL Global Forwarding US

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    No

  • Shift Requirement

    Nights/third shifts