Technical/ Functional Lead

Chennai, Tamil Nadu, India Global Business Services req72180 10/01/2019

Role Purpose:

  • The key elements of the role of the Teschnical and Functional Lead are:Leading functional customer interviews to understand complex business issues and developing conclusions and recommendations

  • Completing and managing customer work packages in accordance with established budgets, work plans, quality standards, and timeframes

  • Structuring and solving customer requirements using Templates & Frameworks as well as generic product functionality

  • Leading transport project solution work packages or change requests with in-house or external consultants

  • Resposible for the project delivery planning and have the ownership to deliver customer solutions.

  • The role covers all aspects of transport functionality: Order Management, Transportation Planning & Execution, Supply Chain Visibility and Event Management, Inventory Visibility and Freight Bill Audit & Payments whether delivered with the core transport solution or ancillary solutions

Main Accountabilities:

  • The key purpose of this role is to provide consultancy, solution design services and development of the transport solution for a broad range ofprojects and opportunities.

  • Support the business project teams to determine IT solution requirements, CRP demonstrations, customer meetings, solution design

  • Manage the implementation ofIT project solution work packages in line with the DHL DePict methodology. Design, implement and project manage system improvements and updates.

  • Manage required IT development activity in line with the customer requirements. Ensure any development IT in accordance with supplier governance policies

  • ManageIT development projects in line with the customer requirements. Ensure any development is delivered in accordance to standards and best practices

  • Plan and co-ordinate projects implementation and post warranty support

  • Build effective relationships and maintain close liaison with business and IT by maintaining regular contact through the full project lifecycle

  • Undertake other projects and roles as required from time to time by senior management

  • Run business requirement and GAP analysis workshops for template based implementations

  • Lead projects or large work packages with a virtual team of Senior Business Consultatns and Business Consultants.Build working relationships with customers and business

  • Maintain working relationships with suppliers.Maintain relationships with the product management, project delivery and service management community

  • Develop strong relationships with implementation business and IT support teams

  • Collation and distribution of information, where assigned, required for IT systems implementation.

  • Hands on development / configuration of transport solutions e.g. OTM, Kewill, Microlise

  • Development of test scenarios and scripts.

  • Manage and/or performIT testing and support user acceptance testing.

  • Document user training to internal and customer teams

Divisional Experience:

  • Good DSC business understanding

  • Good understanding of transportation industry requirements

  • Good understanding of Transport templates and frameworks

  • Ability to communicate clearly to a varied audience (internal and external) in non-technical terms.

  • Works with subordinates, peers, and/or supervisors to jointly set challenging but realistic objectives and action plans in accordance with organizational goals

  • Able to clearly present information through the spoken and written word; influence or persuade others through presentations in positive or negative circumstances; listens well

  • Customer orientated

Functional Experience:

  • Good understanding of transportation customer requirements and good technical understanding of solution capabilities e.g. OTM, Kewill

  • General understanding of transport related ancillary systems and B2B integrated e.g. HERE, Transporeon, Centiro

  • General understanding of other DHL systems, and integrated Framework Systems as required.

  • Contributes to proposal submissions and business development initiatives under the direction of the Leadership team

  • Participates and organizes workshops & events

  • Preparation of solution design proposals from a commercial as well as a technical perspective.

  • Advising / consulting to external customers.

  • Coordinate, direct and oversee work package delivered by Business Consultants/ Senior business Consultatns and/or suppliers

  • Developing content for customer presentations and providing technical/functional content.

Geographical Experience:

  • Experience implementing Transport solutions in at least two regions/ geographies

Facts and Figures

  • Business Unit

    DHL IT Services Asia Pacific

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement