Senior IT Engineer

Castle Donington, England, United Kingdom DHL Express req49693 08/11/2017
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Senior IT Engineer

Department: IT (EMA)
Grade: L
Hours: The Department Operates 24 hours a day 7 days a week. Shifts are Rotational, Flexibility required.

Purpose of Job

To provide first line hardware and software technical support to all UK AVI and DHL Air system users.
Perform all IT housekeeping tasks as per work instructions.
Liaise with the BRU & LEJ HUB IT and other DHL entities for all data archive, restore and new user requests.
Diagnose and resolve basic and common software errors.
Ensure that all IT calls and jobs are completed and recorded in accordance with work instructions and internal SLA’s.
Monitor all system background processes, communication links and devices for errors.
Ensure that all shift and backup logs are correctly maintained and that all documentation is kept up to date.
Maintain software license records.
Ordering IT hardware and consumables.

Knowledge / Experience

Active Directory
Windows 7
Linux (beneficial but not essential)
Microsoft Office products
PC Hardware and printer maintenance.
Terminal Server Technology
Server administration
VMWare administration
File Backup/Restore procedures.
Second line support experience in an IT support environment
VMware experience
Excellent server knowledge


Excellent communication skills both written and oral.
Excellent proven trouble shooting skills.
Analytical Skills
Problem Solver
Ability to work under pressure
Keyboard skills
Have a proactive mind set, and a positive can do approach to business support.

To apply please forward your CV and Cover Letter to or alternatively, send an external/internal application form on post for the attention of EMA Human Resources Dept.

Closing Date: 22nd November 2017

Interview Date: TBC

Facts and Figures

  • Working Hours

    The Department Operates 24 hours a day 7 days a week. Shifts are Rotational, Flexibility required.

  • Business Unit

    DHL Aviation UK

  • Travel Required

    Below 25%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement


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