Road Operations Agent (VO18768)

Castle Donington, England, United Kingdom DHL Express req71639 10/01/2019

Department: Road Operations               

Grade: P

Hours:Monday to Friday 18:00 – 02:30

Monday to Friday 22 :00 – 06 :30

The Road Operations department is part of the EMA HUB which is the central point in a “Hub and spoke” operation with direct connections covering the globe.


·To process Road Operations material at EMA Hub in order to ensure service levels, cost effectiveness, health and safety and legal requirements of the company are maintained and customers receive a full and comprehensive product.

·Work cooperatively with Operations Manager, Ramp, NCG, Sort, ACS, Service Quality, and QCC and maintain frequent contact.

·Maintain an awareness of onsite and processes that are to be adhered to for Linehaul 3rd Party Contractors.

·Process trucks and handle material are in accordance with legislative.

·Report issues in response to various operational occurrences to recover potentially harmful situations in order that service standards suffer minimum delay.

·Respond to changes within the European network and carry out duties in line with changes that affect EMA HUB and to ensure the information is cascaded along the correct channels.

·Report issues i.e. accidents, closures etc. offer assistance and advice as and when required.

Knowledge /Skills:

·DHL Operational knowledge with a minimum of 1 years Network /Road Operations experience.

·Secondary school level education or work related experience

·Ability to communicate effectively at all levels.

·Ability to execute and complete a given task within a specified timeframe.

·Willingness to challenge the status quo.

·Ability to build sustainable relationships.

Deadline: Friday 18th January, 2018

Interviews will take place w/c 21st January 2019

Facts and Figures

  • Working Hours

    Monday to Friday 18:00 – 02:30; Monday to Friday 22 :00 – 06 :30

  • Business Unit

    DHL Aviation UK

  • Travel Required

    Below 25%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Nights/third shifts