Operations Supervisor - Calgary

Calgary, Alberta, Canada DHL Express req83331 09/09/2019

POSITION: Operations Supervisor

REPORTS TO:  Area Operations Manager



The Gateway Operations Supervisor provides “hands-on” proactive management of the employees engaged in the daily export, clearance and transit of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution.  The supervisor implements new procedures to improve operational effectiveness and provides performance reports for management as required.  Responsible for activities related to timely, safe loading and dispatch of DHL Aircraft in compliance with all regulatory requirements.


·Recruits, orients, trains, schedules, manages and recommends discipline for all operations staff.

·Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.

·Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures.

·Ensures compliance with Regulatory bodies and regulations related to Air Transportation of goods and loading and dispatching Aircraft.

·Ensures Load planning and security of all equipment and Aircraft used

·Ensures Staff permits and Air operation audits area up to date

·Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, WSB reports, load quality, arrival/departure).

·Ensures successful implementation & continued application of scanning technology.

·Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate staff.

·Ensures sufficient staff resources, materials and supplies on hand at all times.

·Ensures warehouse is organized and set up for next shift.

·Maintains equipment, in safe, efficient operating condition at all times.

·Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.

·Implements & follows up on Customer Service solutions as determined by Sales resource team.

·Addresses Customer complaints and escalated items in a professional, expedient manner

·Performs other assignments (i.e., assists Gateway Manager) as required.


·Responsible for internal and external Customer satisfaction.

·Ensures all regulations pertaining to Canada customs guidelines are met

·Ensures all regulations pertaining to aviation and security are met

·Ensures all shipments follow operating procedures pertaining to scanning and visibility

·100% on time flight departures daily.

·Identifies and addresses root causes of service failures.

·Ensures staff overtime/warehouse costs within approved budget.

·Ensures compliance with Transport of Dangerous Goods and WHMIS.


·Excellent interpersonal skills.                            

·Proven communication skills - written & oral

·Demonstrated experience in handling or working in Aviation

·Demonstrated leadership, analysis & problem solving skills.

·PC skills (Word processing & spreadsheet).    

·Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act.

·Demonstrated drive, initiative & flexibility to ensure task completion.

·Demonstrated time management & organization skills.

·College or University designation.

·Manage multiple activities/deadlines.

·Demonstrated leadership skills.

·Demonstrated ability to be assertive.  


·Experience working with Canada customs.

·Experience managing operations with components of aviation regulations.

·3 years’ warehouse/on road operations experience in courier industry.

·Knowledge & compliance with Dangerous Goods .

·Prior working experience with lean / process improvement initiatives.

DHL is an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

Facts and Figures

  • Business Unit

    DHL Express Canada

  • Employment Type

    Permanent Full-Time

  • Work Permit Required