Claims Specialists

Brussels, Brussels Capital, Belgium Deutsche Post DHL Group req74910 08/03/2019

At Deutsche Post DHL, people mean the world to us. That is why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development, we recognise the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

Would you like to be one of us? If yes read on:

Insurance & Risk Management (IRM) department provides customised insurance and risk solutions and delivered an optimized claims handling service. We are supporting the significant growth forecast, whilst proactively pursuing economic, early resolution for customer claims.

We have newly created opportunity for an experienced Claims Specialist, to work in a new claims management team based in the Brussels area.

Your task will be:

  • Ensure claims are handled swiftly and efficiently by reviewing and deciding on the extent and validity of a claim

  • Manage high volume freight, marine cargo claims

  • Monitoring the progress of claim handling and meet agreed KPI’s.

  • Ensure customer claims are treated fairly and handled in accordance with international standards (CMR, Montreal etc.)

  • Provide customer claims reporting on claims activities and resolutions.

  • Build (co-operative) relationships with loss adjusters, Legal and other (external) Legal / claims professionals and between the GBS IRM team and stakeholders within the claims process.

  • Handle complaints, associated with a claim, in a professional manner.

  • Align with customer services to optimize the claims handling process, including the collection of information and documentation in order to handle the claim as efficiently as possible.

  • Identify process improvements and advise accordingly

  • Serve as an active member of IRM’s Benelux (and Mainland Europe) claims handling team, interacting and working with team members to ensure IRM business objectives are met

  • Proactively pursue economic, early resolution for customer claims, adopting a collaborative approach to addressing a wide variety of claims administration requirements, providing workable solutions to senior management.

Your profile should look like:

  • 2 -5 years’ experience of operating an end-to-end claims handling process, dealing with freight & marine cargo claims

  • Degree in either Insurance, Finance, Legal or other closely related field

  • Possess strong knowledge of claims management challenges (small and large) within the supply chain / logistics industry

  • Experience in end-to-end claims handling process improvement

  • Previously gained experience of working within an international environment

  • Fluent in both written and spoken Dutch, English & French

Our offer:

  • Stability of corporate global market leader

  • Support in further development

  • Great team and work environment

Please submit your CV by clicking “Apply”.All candidates’ applications will be thoroughly reviewed.

Facts and Figures

  • Business Unit

    DHL Global Business Services EMEA

  • Travel Required

    Below 25%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement