Regional Front Office Manager @ DHL Global Forwarding

Brucargo, Flanders, Belgium DHL Global Forwarding, Freight req74305 21/02/2019

Overall Job Purpose:

•Manage the overall customer transformation on tactical and operational level for EMEA region

Main tasks & key responsibilities:

Owns customer relationship for DGF for EMEA
Manages LLP team supporting the customer on an EMEA regional level
Pro-actively manages client engagement through close contact with project owners and key customer contacts, responsible for escalations within own regions
Implements contractual agreements, maintains and improves them constantly e.g., SOPs within own region
Drives regional operational performance, standardization, efficiency/ automation, and quality through thorough analysis of relevant data
Manages carriers/ DHL stations(performance reviews, delays and alternatives,improvements, station interaction)
Manages communication streams (Customer, LLP control towers, 3PLs incl DHL)
Prepares and executes customer review meetings within own regions, support and partially executes global review meetings
Oversees/ supports root cause and corrective action development and implementation in case of service failures
Collaborates with internal cross-functional teams to establish goals and objectives in order to deliver client requirements
Leverages best practices with goal to improve customer/LLP processes leading to cost savings and efficiencies
Provides coaching/ training to operations and customers
Collaborates with other regional FOMs / Control Towers and global Control Tower team incl. Shared Service Center as needed
Drives global projects e.g., process standardization


Knowledge of operational management, TMS systems, EDI data flow, logistics management- apps, quality & performance mgmt
Knowledge and experience in change/ project mgmt
Process design/ optimization capabilities
Strong communication skills
Strong interpersonal and social skills across cultural boundaries
Experience in dealing with Blue Chip companies
Stakeholder management skills
Analytical skills and practical insight to identify business process improvement opportunities

We are looking forward to your application,


Facts and Figures

  • Working Hours


  • Business Unit

    DHL Global Forwarding Belgium

  • Travel Required

    Below 50%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only