BPO Manager (m/f/d)
DO YOU KNOW A GREAT DEAL AND WANT TO MAKE A DIFFERENCE?
WE GIVE TRAILBLAZERS ROOM TO GROW.
We are DHL Freight – a group of 13,000 road cargo experts operating in more than 40 countries, who are proud to provide their customers with the best overland freight transport solutions. We are always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend. Because at DHL Freight, we’re not simply about freight forwarding. We’re about forward thinking ways to connect people – and improve their lives.
At the moment, we are looking for an experienced Business Process Manager, who will be responsible for defining and implementing innovative and efficient processes in our organization.
Define business processes in close collaboration with the related business function and drive implementation of these processes in the Freight countries
Validate change requests for supported area of responsibility and define business requirements for affected IT systems
Drive the projects for implementation, incl. go live support
Align with the business function on business rules and processes and document rules and system behaviors
Align with business and IT functions on cost, timeline and budget
Work with developers on clarification of requirements
Prepare and perform system acceptance testing
Support countries with daily usage, provide trainings and raise support issues to the IT function
Own the entrusted system from a process and parameterization point of view
Drive collaboration and information sharing, using the appropriate tools
Degree in Logistics or Freight Forwarder Apprenticeship and relevant working experience (at least 5 years)
Road Freight Forwarding industry expertise
DHL Freight experience beneficial
Affinity for IT systems, processes, data and data elements
Good analytical skills and ability to quickly identify improvement potential
Strong ability to facilitate best practices and pragmatic solutions across the organization
Solid project management skills and experience in definition of business requirements for IT systems
Team player in a multinational/multilingual team
Good interpersonal & motivational skills
Strong personality with high authority and ability to drive change
Willingness and ability to travel for significant amount of time
Kristina Gondova will be happy to answer your questions at firstname.lastname@example.org. Interested in this opportunity? Please click on Apply and send us your complete application.
Facts and Figures
DHL Freight GmbH
Work Permit Required