Global Account Manager

Bangkok, Bangkok, Thailand DHL Express 20002W0 21. August, 2020

Overall Role Purpose

Lead the geographic profitability development of designated Global Accounts/National Accounts through positioning DHL as a strategic business partner, and delivering agreed programmes, through a team drawn from across the DHL network.


  • Identify, establish and manage multi-tier relationships across customer and DHL organisations to ensure a long-term business partnership and achievement of corporate goals
  • Build and maintain executive relationships within the designated GCS/MNC/NC customer accounts
  • Lead and manage customer presentations and proposals
  • Establish clear understanding of customer expectations and requirements
  • Provide customer oriented service at all times relating to specific sales and customer expectation issues
  • Plan & co-ordinate activities and programmes to retain and develop sustaining sales revenue
  • Develop and manage after sales strategy for each of the designated account customers
  • Provide customer account revenue and activity reporting, as required by the Management team
  • Participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales & portfolio
  • Keep current and provide country GCS/MNC/NC account strategy in line with country level business plans, ensuring profitable revenue growth
  • Provide country inputs to the development of account strategies
  • Implement agreed account sales and customer acquisition strategies set by the regional account team, ensuring targeted revenue and profitability levels are in line with agreed business plans
  • Drive sales improvement through regionally harmonised processes
  • Contribute to the regional bidding or RFQ process when requested

  • Bachelor Degree or higher in Business Administration or related field
  • 5 years corporate consultative / solution based sales experience in a service-related industry
  • Experience in managing and developing accounts of greater than USD1 million per annum
  • Presentation Skills
  • Communication skills, spoken and written
  • Networking and interpersonal skills

Facts and Figures

  • Travel Required

    <50% of the time


I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn