Field Services Operations Clerical Agent (THIS IS A CASUAL POSITION - NOT FT) - (Baltimore, MD)
What makes
DHL great? Our People! We know each employee’s individual contributions make us
the #1 Express Delivery and Logistics Company in the world.
DHL Express is committed to maintaining an environment that empowers every team
member to make the greatest possible impact on our business. Our corporate
culture is about personal commitment – to our business, to each other and to
our global communities. DHL is dedicated to being a great place to work. In
addition to competitive compensation packages, our employees enjoy a range of
programs, services and benefits that bring the best to their personal lives. In
fact, Business Week just named DHL "one of the best companies to launch a
career."
Start YOUR career with DHL today…
DHL currently has an opening for a FT Field Services Clerical Agent
(CASUAL - THIS IS NOT FT) at our Baltimore, MD station.
Job
Summary:
Provides operational support at service center to ensure efficient and timely
pick-up and delivery handling of customer materials and shipments. Ensures
compliance with safety, security, regulatory, and company policies.
Tasks:
· Provides customer service,
and operational support for the Service Center.
· Answers phone and greets
visitors.
· Resolves billing problems in
relation to the Service Center.
· Researches shipment tracking
requests and provides feedback; attempts to resolve misplaced shipments.
· Communicates with
Sales/Service to resolve customer problems.
· Assists with operational
procedures including sorting, loading/unloading activities, shipment processing
and documentation, manifesting, bagging, sending shipment status information,
and accepting/securing over-the-counter payments.
· May process or prepare
import/export documentation and assist in the customs clearance process in some
markets.
Skills
& Qualifications:
· Entry level service,
production, or support role requiring basic skills;
· Can perform the basic tasks
within the function;
· HS diploma or GED required;
· Strong verbal and written
communication skills;
· Strong computer
skills/experience (MS Word, Excel and Outlook);
· Generally 0-2 years of
experience in area of responsibility.
Please note
a resume is required to apply for all DHL positions.
If you do not have a resume readily available, please visit: http://dhl-resumebuilder.com This
program will work on both Windows and Mac operating systems.
DHL is an equal opportunity employer. We evaluate qualified applicants
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, veteran status, or any other protected
characteristic.