Saloodo MEA Operations Manager

Abu Dhabi, United Arab Emirates DHL Global Forwarding, Freight req83399 10/09/2019
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Job Purpose:

DHL Global Forwarding – Abu Dhabi l is looking for a skilled and experienced Saloodo MEA Operations Manager.

Key Responsibilities:

  • Oversees operations for Saloodo across all markets in MEA.
  • Ensures that saloodo provides consistent customer experience to carrier & shippers – considering local requirements as needed.
  • Engages with country teams who perform day to day responsibilities such as customer service, incident management or carrier review meetings.
  • Establish regular carrier meetings and ensures that these are conducted for all key carriers .
  • Organizes the back office support via the GSC team in India (Mumbai).
  • Provides input to saloodo platform roadmap and ensures key operational improvements get implemented on the platform.
  • Ensures realization of budgetary performance by setting and monitoring clear objectives.                                                                                                                                                                                                                                                          

Competencies:

  • Customer Orientation: Is focused on identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.
  • Planning & Organizing:  Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. 
  • Schedules time effectively and uses efficient work methods and tools.
  • Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.
  • Developing People: Facilitates the development of others through personal involvement in coaching, mentoring and sponsorship. Creates an environment that fosters learning, growth and development to improve DHL's capability to achieve the strategic vision.
  • Building and Leading Teams: Knows the talent needs of the team. Attracts and develops the people who can meet those needs.
  • Encourages effective cooperation among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance.
  • Influencing: Persuades others of the value of an approach or idea. Gains commitment and support and gets others to willingly take action.
  • Communication: Provides both verbal and written information in a timely, clear and concise manner.
  • Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
  • Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class. Is not easily deterred when obstacles or delays are encountered.

Qualifications & Key Requirements

Experience:

  • At least 7 years of operational road freight experience in Middle East, ideally also Africa.
  • Management experience, ability to manage in matrix setup.
  • Good command of English, Arabic/ French would be a plus.
  • Interest in digital solutions.

Facts and Figures

  • Business Unit

    DHL Global Forwarding United Arab Emirates

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    No

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