GROW Program

The functional area Business Development and Strategy comprises different strategic topics of divisional relevance. Those topics range from strategic initiatives to identification, development and integration of new business areas and services.

The Post - eCommerce - Parcel Division (PeP) is well established in Germany as a top-quality provider of a broad range of letter mail services under the Deutsche Post brand and e-commerce and parcel services under the DHL brand. In addition we offer innovative solutions for business and private customers in the extended digital communications market.

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers on behalf of all DHL business units. Furthermore we are managing the central innovation activities from our DHL Innovation Centers in Troisdorf and Singapore.

International positions in 2017

Corporate Center: Corporate Development

• Execution of complex analysis for different questions, e.g. industry and market, competitors, portfolio, customer satisfaction
• Development and evaluation of options, as well as deduction of recommendations referring to those questions, incl. structured illustration and presentation of results in the context of the Group’s strategy
• Execution of stakeholder analysis
• Support of implementation, e.g. of performance relevant and cross-divisional projects, solutions for organisation development etc.
• This area is characterized by high top-management involvement
• Topics are generally of international and worldwide relevance

Post – eCommerce – Parcel: Business Development & Strategy

As a cornerstone of the group Strategy 2020, the PeP Division is currently expanding its parcel and e-commerce services in Europe, Americas and Asia-Pacific. Key activities are:

• Implementation of Strategy 2020 in the business unit Post – eCommerce – Parcel
• Initialization and support of strategic projects (i.e. analytic tasks around markets, customers, technologies)
• Support of strategic planning process (i.e. portfolio analysis, performance metrics)
• Support of key optimization processes (i.e. process design, data analytics, process improvement)

Post – eCommerce – Parcel: Strategy Operations

The area of operations PeP is responsible for the entire supply chain transport – sorting – delivery for Mail and Parcel in Germany and Europe. Key activities are:

• Supervision and coordination of overarching topics
• Planning and organization of communication events (CPO events, roadshows, management circles, etc.)
• Coordination of internal and external communication (employee magazine, TV, press inquiries, etc.)
• Coordination of personnel processes and organizational changes
• Ad hoc tasks

DHL Supply Chain – Global Solutions Design

The Global Solutions Design function with its more than 300 logistics experts, is responsible for the design of optimal supply chain solutions. Key activities are:

• Overall project management – managing a portfolio of various strategic projects to establish global standards, processes and tools for the Global Solutions Design function
• Develop & maintain global communication & knowledge management for Global Solutions Design, in particular for Global Solutions Design Practices which are international groups of subject matter experts in certain fields such as automation or supply chain consulting
• Strategic resource development – supporting the design and implementation of a globally consistent approach to resource development as part of our Solutions Design Excellence program

DHL Supply Chain: Global Sales Development

This area is responsible for the development and shaping of the long-term strategic direction of DHL Supply Chain’s Sales and Sector related programs. Key activities are:

• Standardization and provision of global guidance, as well as regional coordination and local support
• Active participation and strategic development of various projects, from sector intelligence to global sales strategy
• Support of the Regional and Global Sales and Sector organizations in the areas of business intelligence, sales performance and reporting, customer satisfaction survey management, sales training and aligned target setting

Customer Solutions & Innovation (CSI): Solutions Delivery & Service Management

This area drives growth and retention through the design, delivery and performance management of differentiating solutions as part of Customer Solutions & Innovation (CSI. The Global Program Office drives key projects and engages stakeholder across the DHL Divisions and works with them on key initiatives & reviews. Key activities are:

• Tender Management: Manages the bid process end to end effectively and efficiently working closely with divisions and sectors.
• Project coordination: Ensures that all key elements of a complex or vital business win are understood and effectively implemented by our divisional partners.
• Operational visibility and performance management: To create client performance reports, data analysis of operational issues and cost saving analysis for reviews

All positions are located in Bonn, Germany.

Requirements

If you are interested in this area, you must possess outstanding analytical and conceptual abilities proven by exceptional results from your university career. You will be a good team player, you are solution oriented, creative, and have strong communication skills. Ideally you already gained first practical experience in the area of business consulting, marketing or logistics. Flexibility and above-average willingness and ability to work under pressure round up your profile.

The functional area Corporate Functions comprises various functions, activities and initiatives which are of Group-wide relevance.

International positions in 2017

Corporate Procurement

This area is responsible for the definition and implementation of the corporate procurement strategy.

Key activities are:

• Global Sourcing Activities for the areas of transportation and IT/Telecom
• Market study including local regulations
• Process optimization within procurement
• Support in tenders

Corporate Real Estate

Corporate Real Estate (CRE) manages all real estate activities of the group. The development, implementation, updating and monitoring of global real estate policies, standards and guidelines are in focus.

Typical tasks are:

• Assessment of real estate concepts and preparation of business cases for the Management Board
• Refinement of risk management concept for property developments
• Corporate Real Estate strategy update
• Assessment of Business Cases and preparation of monthly CRE Global Review Committee meeting
• Participation in new projects (e.g. testing and implementation of new IT system for global real estate data)

All positions are located in Bonn, Germany.

Requirements

Strategic and innovative thinking are part of your strengths. Additionally, you possess strong conceptual and solution-oriented abilities. You are very good in communicating and convincing others. You like to take on responsibility.

For the area of procurement negotiation skills in an international environment, poise, an affinity for numbers and facts, as well as a solution-oriented approach should round up your profile.

For the area of real estate a theoretical and / or practical background in topics like asset management or real estate management would be advantageous.

As competence center Finance, this area lays the foundation for the successful management of the company – on a corporate as well as divisional level. Timely, high-quality information ensures transparency and makes a proactive contribution to the company’s success. Furthermore accounting and reporting systems are developed and run in this area.

The Post - eCommerce - Parcel Division (PeP) is well established in Germany as a top-quality provider of a broad range of letter mail services under the Deutsche Post brand and e-commerce and parcel services under the DHL brand. In addition we offer innovative solutions for business and private customers in the extended digital communications market.

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers on behalf of all DHL business units. Furthermore we are managing the central innovation activities from our DHL Innovation Centers in Troisdorf and Singapore.

International positions in 2017

Corporate Center: Project Controlling

We are responsible for the investment decision and controlling process for large projects as well as for the Group-wide risk controlling process.

Our main tasks are:

• Review of business cases and prepare management recommendation
• Standard & Guidelines for Project- and Investment Controlling
• Post Investment Controlling
• Post Merger Controlling

DHL Parcel: Customer Accounting Systems

DHL Parcel is market leader in Germany with approx. 100 k business customers and approx. 3.5 bn EUR annual sales. Within DHL Parcel the department Customer Accounting DHL Parcel is responsible for the order-to-cash process including the automated billing system and revenue management.

Possible projects for the graduate are:

• System and process innovation from business perspective and implementation of new SAP billing system
• Description and implementation of new process and system requirements for billing, e.g. new DHL products
• Optimization of complex transactional processes in collaboration with local teams, IT, Operations and Sales
• Design and implementation of a Sales initiative to approach customers on selected optimization topics, e.g. streamlining order process, payment terms
• Analyzing customer requirements and potential for differentiation vs. competitors e.g. in area of online services and electronic information

Customer Solutions & Innovation (CSI): Business Controlling

We focus on controlling the financial performance of the division:

• Documentation, analysis and provision of information on financial performance
• Provide effective management tools and robust business analysis as the basis for an active business management
• Implementation of the planning coordination, which takes into account the company's strategic goals in the financial plan of the business unit
• Management of the annual forecast, budget and planning processes
• Preparation of business cases and decision documents for the top management

Global Business Services: Accounts Receivable

The department Accounts Receivable (AR) is a part of the Shared Service Center Accounting. The main AR tasks are to process incoming customer payments and book advice files, process dunning and payment runs, research and answer customer queries and collect outstanding receivables in direct customer contact.

A possible project for the graduate could be :

• The development of an overarching AR Process Framework to serve the purpose of customer-centricity and quality leadership, offering a standardized and quality-ensured AR toolbox. External customers would similarly benefit from the AR Process Framework as they would receive identical and reliable services throughout all divisions
• The project includes process documentation (As-Is), definition of To-Be processes, a fit-gap analysis, the discussion of gaps internally and with business partners plus negotiating a sustainable result and putting it into practice.

All positions are located in Bonn, Germany.

Requirements

If you are interested in this area, you should be able to think analytically and enjoy working with numbers in detail. You should be a self-confident individual as you will have contact to various, quite skeptical stakeholder. Additionally, you are able to handle freedom in working independently and you are having great commitment.

This area serves as the strategic partner for the divisions and supports them in the areas of personnel processes, personnel development, compensation, labor law and personnel controlling. Herewith, the area of HR strongly contributes to the goals of our strategy 2020 “Focus.Connect.Grow.”

International positions in 2017

Corporate Center: Global Compensation & Benefits Processes and Systems

Employees in 220 countries and territories offer besides a big variety a challenge for the topics of compensation and benefits. Depending on the cultural background there are different requirements and expectations to be considered. We develop concepts which follow the requirements of our divisions and implement the respective processes.

We are looking for support for the following exciting tasks:

• Development and co-ordination of the implementation of cross-divisional Long-Term Incentive process models
• Maintain continuous improvement process, mainly for processes and IT-Systems in Compensation & Benefits
• Interface to Divisions and IT in defining and implementing system support for Compensation & Benefits processes
• Provide independent consultancy for divisions regarding Compensation & Benefits process topics in particular in salary adjustments, bonuses and long-term incentives

Location: Bonn, Germany

Requirements

If you are interested in this area, you should have strong communication skills and should also be a skillful negotiator and a self-confident individual. Additionally, you possess strong analytical, conceptual and solution-oriented abilities. You should enjoy working with numbers in detail. In general, we are looking for candidates with a focus on Business Administration, Finance, IT and / or HR management.

This area comprises the development of products and services, marketing concepts and all activities to ensure a successful commercialization of our services. Here, a strong customer focus and professionalism are important.

Sorry, For the program start on October 2017 we do not offer a marketing position in our international program.

This area covers all strategic and operational activities of our transport and logistics business in the company’s division Post – eCommerce - Parcel. Key elements of success in this business include a high degree of standardization and continuously high process quality.

The Post - eCommerce - Parcel Division (PeP) is well established in Germany as a top-quality provider of a broad range of letter mail services under the Deutsche Post brand and e-commerce and parcel services under the DHL brand. In addition, we offer innovative solutions for business and private customers in the extended digital communications market.

International positions in 2017

DHL Parcel: Customer Service International

The department Customer Service International is responsible for all customer service activities of the PeP Division outside Germany. Depending on the region and organization, the responsibility ranges from governance and quality management function, best practice transfer up to steering of the contact center operations.

• Develop international Customer Service Strategy
• Develop KPIs and conduct quality management
• Support local Customer Service organizations
• Governance and support for setup of international IT and Telephony solutions
• Set up, monitor and steer customer service activities for recipients for countries without domestic businesses

Location: Bonn, Germany

Requirements

If you are interested in this area, you should have a strong interest in logistics topics, ideally with first experiences in a logistics area. You have strong communication skills and like to work independently. Furthermore, pragmatism, being an excellent team player, flexibility, and willingness to go the extra mile are important.

Among others, this area covers the following functions: The creation of system concepts for internal and external clients, the development and deployment of defined system concepts as part of project execution, and follow-up support as well as modification of the system landscape.

The Post - eCommerce - Parcel Division (PeP) is well established in Germany as a top-quality provider of a broad range of letter mail services under the Deutsche Post brand and e-commerce and parcel services under the DHL brand. In addition, we offer innovative solutions for business and private customers in the extended digital communications market.

International positions in 2017

DHL Parcel: Customer Accounting Systems

DHL Parcel is market leader in Germany with approx. 100 k business customers and approx. 3.5 bn EUR annual sales. Within DHL Parcel the department Customer Accounting DHL Parcel is responsible for the order-to-cash process including the automated billing system and revenue management.

Possible projects for the graduate are:

• System and process innovation from business perspective and implementation of new SAP billing system
• Description and implementation of new process and system requirements for billing, e.g. new DHL products
• Optimization of complex transactional processes in collaboration with local teams, IT, Operations and Sales
• Design and implementation of a Sales initiative to approach customers on selected optimization topics, e.g. streamlining order process, payment terms
• Analyzing customer requirements and potential for differentiation vs. competitors e.g. in area of online services and electronic information

DHL eCommerce: Application Management

This area is responsible for the planning, design and realization of IT solutions. The main tasks are the steering of the IT requirements management as well as the strategic consulting of the internal business partners in all questions regarding the existing system architecture.

• Planning, design and realization of IT solutions
• Steering the IT requirements management
• Strategy consulting of the internal business partners in all IT-related issues
• The management and implementation of integration projects
• Ensuring performance and availability as well as the technological development of the existing infrastructure
• Steering and coordination of external service providers
• Preparation and execution of trainings and workshops for users

All positions are located in Bonn, Germany.

Requirements

The Project Management IT area is known for its particularly innovative thinking and its customer-focused approach that is carried out under consideration of the optimal use of resources. If you are interested in this area, you should to be able to think in a process-oriented and analytical way and should have broad IT knowledge. Strong communication skills and ability to empathize round up your profile.

This area comprises all sales activities to win and care for our customers. Here, a strong customer focus and professionalism are important.

The Post - eCommerce - Parcel Division (PeP) is well established in Germany as a top-quality provider of a broad range of letter mail services under the Deutsche Post brand and e-commerce and parcel services under the DHL brand. In addition, we offer innovative solutions for business and private customers in the extended digital communications market.

DHL Supply Chain is the globally leading logistics outsourcing provider for Supply Chain Solutions, including warehousing, transport and value added services.

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers on behalf of all DHL business units. Furthermore, we are managing the central innovation activities from our DHL Innovation Centers in Troisdorf and Singapore.

International positions in 2017

DHL Parcel: Customer Service International

The department Customer Service International is responsible for all customer service activities of the PeP Division outside Germany. Depending on the region and organization, the responsibility ranges from governance and quality management function, best practice transfer up to steering of the contact center operations.

• Develop international Customer Service Strategy
• Develop KPIs and conduct quality management
• Support local Customer Service organizations
• Governance and support for setup of international IT and Telephony solutions
• Set up, monitor and steer customer service activities for recipients for countries without domestic businesses
• Alignment within PeP Division and with other Divisions, esp. DHL Express

DHL Supply Chain: Global Sales Development

This area is responsible for the development and shaping of the long-term strategic direction of DHL Supply Chain’s Sales and Sector related programs.

Key activities are:

• Standardization and provision of global guidance, as well as regional coordination and local support
• Active participation and strategic development of various projects, from sector intelligence to global sales strategy
• Support of the Regional and Global Sales and Sector organizations in the areas of business intelligence, sales performance and reporting, customer satisfaction survey management, sales training and aligned target setting

Customer Solutions & Innovation (CSI): Solutions Delivery & Service Management

This area drives growth and retention through the design, delivery and performance management of differentiating solutions as part of Customer Solutions & Innovation (CSI). The Global Program Office drives key projects and engages stakeholder across the DHL Divisions and works with them on key initiatives & reviews.

Key activities are:

• Tender Management: Manages the bid process end to end effectively and efficiently working closely with divisions and sectors.
• Project coordination: Ensures that all key elements of a complex or vital business win are understood and effectively implemented by our divisional partners.
• Operational visibility and performance management: To create client performance reports, data analysis of operational issues and cost saving analysis for reviews

All positions are located in Bonn, Germany.

Requirements

If you are interested in the Sales area, you should have a strong customer focus. Additionally, you should be a person with a high degree of independency. You have remarkable analytical and conceptual skills. Very good communication and presentation skills, as well as persuasion skills round up your profile.