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Application & Support

Here you’ll find everything you need to know about how to start your career with DHL.

We want your application to have the best chance of success. So we’ve outlined the application process, given you tips on how to write a memorable application and answered commonly asked questions about applying for a job with us.

Application process

The exact application process you experience will depend on a number of factors: the role, the location and the division or business area. In one location, for instance, you might experience a telephone interview and a personal interview, while in another location you might only experience a personal interview.

Regardless of the individual steps involved, the aim of the process is the same: to get to know each other better. With that in mind, here’s an example of how your application process at DHL could work.

  • Online application
  • Telephone interview
  • Personal interview
  • Assessment center
  • Onboarding

Online application

Online application

The best place to search for jobs is at Once you’ve found a role you’re interested in, click ‘Apply’. You’ll then be able to fill out your application and upload any relevant documents, such as your CV and letters of recommendation (ideally, in pdf file format).

As soon as you submit your application, you should receive an automatic email from us confirming that we have received it. We’ll then review your application to see if your skills and qualifications fit the role.

Telephone interview

Telephone Interview

If your application matches the requirements of the role, we’ll invite you to the next stage of the process, which could take the form of a telephone interview with a member of our team. This will allow us to further assess your abilities and gain a better sense of who you are.

Personal interview

Personal interview

Depending on the role and location, the next stage could be to invite you to a personal interview with HR and/or the hiring manager. This will be an opportunity to talk more in-depth about your skills and experience and to show us your personality.

Assessment center

Assessment center

For some roles, you may be required to attend an assessment center. Each assessment center is different, but you can expect various practical challenges and team exercises. You’ll also have the chance to meet fellow applicants and senior leaders from our business.



The final stage of the application process is onboarding. This includes filling out various paperwork and signing your contract. We’ll also send you additional information to help you prepare for your first day – and what we hope will be the start of an amazing journey with DHL.

Tips for writing the perfect application

Your application is vital to any new career move. Along with your cover letter and letters of recommendation, it’s the only thing your potential employer knows about you. So it’s important to get it right.

Every application should meet three requirements: being orderly, well structured and complete. If you really want it to stand out, it should also be personal.


Check what you write for any spelling or grammatical mistakes. Once you’ve checked it, check it again. If for some reason you need to apply via post, pay attention to the material you’re using. Wrinkled or sticky paper won’t impress anyone. It should be noted, however, that we much prefer online applications!

Well structured

Your cover letter should provide important information, concisely. Which position are you applying for? Why are you interested in the job? What makes you especially qualified?


The job description lists all documents you need to provide as part of your application. In most cases this means a cover letter, a CV and relevant letters of recommendation. If your application doesn’t include these documents, it’s not ready to send.


Mentioning your hobbies and personal interests on your CV is a great way for us to get a better sense of who you are. Also, if you really want to impress us, include a ‘letter of motivation’. Tell us why you want to work for us, how you could help us out and any skills you have that you think would be particularly useful in your role.

What to expect during a job interview

To help you prepare for your interview, here’s an example of what your interview might look like. It should be noted, however, that it’s slightly different for each vacancy.

  • The interview will usually last between 30 and 60 minutes. In most cases, an employee from the department you applied to will be present, along with someone from HR.

  • In most cases, we’ll start by asking questions about your CV. You’ll have the chance to describe in detail the stages of your career that have been most important to your development.

  • We’ll then ask specific questions about your professional experience, such as: what were your responsibilities and what did you enjoy about them? What are your strengths? In what ways could you improve? Why are you especially qualified for the role?

  • Finally, we’ll ask about your current situation. Why you are looking to move, how you can contribute to our success right now, any preferences you have within DHL, etc… Anything that will allow us to figure out whether this is the right role for you!


Anything else you want to know about our application process? This list of frequently asked questions is a good place to start.

How can I find out whether my complete online application has arrived?

You can check the status of your application on our online application tracking systems, Job World.

To do this, log into Job World with your username and password and go to “My Profile”. You can find all your applications under the “Application Status” section.

Do I have to accept cookies to apply online?

Yes. The cookies make it easier for you to enter and administer your personal data. We assure you that we will not collect any data via the cookies without your explicit approval and that we adhere to the German Data Protection Act (BDSG). Here, you can read our Data Privacy and Cookies statement

Will my data and my application be deleted if I am not offered a job?

We treat all online applications as normal applications, as stipulated by the German Data Protection Act (BDSG). This means that your personal data will be stored in our application management system exclusively for the purpose of your application and recruiting purposes within DPDHL Group. Should you not access your profile, your data will be available in the application database within the applicant management system for another 24 months (applications to jobs outside the United States of America) or for another 36 months (applications to jobs within the United States of America). You can withdraw your application at any time, but you will not be able to reapply for that position once you withdraw.

How long is my account valid?

If you don’t log in to the Job World system for 24 months then your data will be deleted from the system. If you want to delete your account before that time, you need to log in to Job World using your username and password. Then go to “My Profile”, select “Edit Profile” and click the button “Deactivate My Profile”. Some countries have longer data retention requirements for applications, and thus you might not be able to delete your data until those requirements have been satisfied.

Do you offer part-time jobs to students and who is responsible for such applications?

You can find all available roles, including internships and casual jobs, by searching right here on this site:

What does the abbreviation DHL mean?

The abbreviation stands for Adrian Dalsey, Larry Hillblom and Robert Lynn, three US businessmen who formed the company in 1969.

What makes it special to work here?